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Student Retention Specialist

3 months ago

Atlanta, United States Campus Group Full time

Campus is a technology-driven company dedicated to accelerating the talent of tomorrow. We empower students to find their purpose, help them build a plan and support them as they achieve their goals through affordable, world-class education provided by professors from prestigious institutions such as Princeton, NYU, UCLA, and Spelman. By making education more accessible and customized to each individual's needs, we can achieve our mission of accelerating the talent of tomorrow, one student at a time. Position Overview The Student Retention Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs. What you’ll do Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program. Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support. Onboarding : Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling. Provide ongoing support during the onboarding period to address any questions or concerns students may have. Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling. Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need. Student Support: Provide personalized assistance to students, helping them navigate the enrollment process and overcome any barriers to entry. Offer guidance on financial aid, academic resources, and other support services available to students. Relationship Building: Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process. Foster a supportive and encouraging environment to increase student engagement and retention. Data Management: Track and analyze student data to identify trends and at-risk populations. Maintain accurate records of student interactions and outcomes in the CRM system. About you You’ll fit right in if you are/have: Bachelor’s Degree required 1-3 years of experience in customer service, account management, or related roles Strong analytical skills, with a data-driven approach to decision-making. Excellent interpersonal and communication skills Proficiency in Zendesk and Salesforce preferred A solution-oriented mindset with the ability to address challenges and optimize processes. Committed to the mission of Campus and passionate about making education accessible. Ability to work independently and as part of a team. What you’ll get: Opportunity for impact– as an early team member, you’ll be an integral player in bringing our vision to life. The chance to change students' lives by setting goals and achieving them. Medical, Dental, and Vision Insurance. Equity: Campus celebrates and embraces diversity and is committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics. #J-18808-Ljbffr