Bilingual Front Desk Receptionist

4 weeks ago

Fullerton, United States Allco Fullerton Insurance Agency Full time
Description

Do you have a passion for helping others and love putting a smile on people's faces? Then you're a great fit for the receptionist position on our team You'll act as the first point of contact for the business, answer phone calls, schedule meetings, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you're looking for a role where you make a difference every day, start your application today.

Responsibilities

Warm and Inviting Ambassador:

•Serve as the friendly face and voice of our agency, extending a warm welcome to callers and visitors, and creating a positive first impression

Build Lasting Connections:

•Forge meaningful relationships with clients, potential clients, and our partner companies, utilizing various communication channels such as phone, email, and written correspondence

Team Collaboration and Support:

•Collaborate seamlessly with colleagues by assisting in client and prospect follow-ups, contributing to a unified and supportive team environment

Responsive Client Care:

•Provide timely responses to client inquiries, whether through phone conversations or electronic communications, ensuring their needs are met promptly and efficiently

Efficient Record Management:

•Maintain organized client files and handle routine correspondence between our agency and clients or partner companies. This includes managing both physical records and various software platforms

Adaptable Office Assistance:

•Contribute to the smooth operation of our office by readily assisting with other duties as they arise, showcasing your flexibility and dedication to the team's success

We invite top-tier candidates to apply, as your exceptional interpersonal skills, client-focused mindset, and ability to adapt and support the team will be invaluable in ensuring the continued excellence of our agency.
•Welcome fellow employees, clients, and visitors when they enter the building and give them any pertinent information or directions
•Manage incoming and outgoing mail and handle deliveries
•Respond to incoming phone calls and emails and make sure the right people receive all important information

Qualifications

Welcoming Demeanor:

•Exhibit a warm, friendly voice and a pleasant in-person presence that puts visitors and callers at ease

Exceptional Communication:

•Excel in both verbal and written communication, ensuring clear and effective interactions

Bilingual Proficiency (Spanish):

•Fluently communicate in Spanish, a valuable asset that broadens our ability to serve a diverse clientele

Professional Attire:

•Present yourself in appropriate and polished business attire, reflecting the professional image of our organization

Tech-Savvy Efficiency:

•Showcase proficiency in Microsoft Word, Excel, and Outlook, streamlining administrative tasks with ease

Swift and Accurate Typing:

•Demonstrate the ability to type quickly and accurately, enhancing efficiency in data entry and correspondence

Organized and Punctual:

•Maintain a structured and organized approach to tasks, consistently adhering to schedules and protocols

Phone System Proficiency:

•Familiarity with multi-line phone systems, enabling you to manage calls efficiently and professionally

Exemplary Personal Qualities:

•Uphold a comprehensive range of personal qualities, including patience, respectfulness, reliability, trustworthiness, friendliness, supportiveness, articulateness, kindness, ethics, and unwavering honesty

We invite outstanding candidates to apply, as your exceptional skills and qualities will contribute significantly to the positive image and efficiency of our organization. No previous insurance experience is required. We will train and educate the successful candidate. However, having previous experience in working with the insurance industry is a bonus.
•At least one year of receptionist or administrative assistant, experience, or similar preferred
•Well-versed in taking telephone calls and handling stressful situations
•Displays impeccable interpersonal, time management, organizational, and customer service skills
•Has previous experience with word processing programs and basic computer skills
•Must have graduated high school, received a G.E.D. or equivalent

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