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Customer Care Specialist
1 month ago
Terminix Service Inc in Chapin SC has the opportunity to add a member to the office team for a full time Customer Care Specialist. This job reports to the Charleston SC Branch office. Apply for this job if: You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives comfortable and pest free. You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends. You are cool under pressure. You don't get flustered or take it personally when you have to deal with an upset customer. You are willing to learn more, join our team Terminix Service, Inc. cares about our employees and want to offer you pay and benefits to meet your needs: Full time schedule is day shift 8 am - 5 pm Monday - Friday. Minimal pay discussions start at $15.75 hr. PLUS COMPETITIVE COMMISSION ON SALES. We also offer a generous health insurance package that includes medical, dental & vision, a flexible spending account, life insurance, paid holidays, paid time off, a 401k plan with a match after 6 months, a profit-sharing plan, and more perks. We offer training from DAY ONE with New Hire Orientation at our HOME / CORPORATE office - hands-on training with hotel and meals provided. NO OUT OF POCKET COSTS for you. Plus, we offer college scholarships for dependents, and real opportunities for advancement. ABOUT TERMINIX SERVICE, INC. Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. We provide exceptional Commercial, Wildlife and Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. Nearly half of our employees have worked with us for more than five years. A DAY IN THE LIFE AS A CUSTOMER CARE SPECIALIST As a Customer Care Specialist , you arrive at the office each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities include: Handle medium to high call volume managing inbound and outbound phone calls. Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations, helping identify services we offer to solve their problems. Further build brand loyalty and recognition. Oversee account management maintaining a focus on customer service to prevent loss of customers. Understand Terminix Service, Inc services and products to clearly share with customers. Offer customer solutions with products and services to meet their needs and resolve any pest and other issues. Complete bank deposits, post office, and other company business during the workday. General office duties, creating reports, assist with scheduling customer appointments, process payments and invoices. QUALIFICATIONS FOR A CUSTOMER CARE SPECIALIST Prior call center AND/OR customer service work experience. Demonstrated sales ability. Ability to discuss service and speak knowledgeably to customers. Ability to upsell services to customers. Ability to work well under pressure and deal with difficult situations or customers to diffuse situations and help resolve problems. Valid Driver's license required. ARE YOU READY TO JOIN OUR OFFICE TEAM? If you feel that you would be right for this Customer Care Specialist position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you Location: (29407) #J-18808-Ljbffr