Customer Service Team Lead

1 day ago


Winona, Minnesota, United States Merchants Bank Full time
Job Title: Customer Service Team Lead

At Merchants Bank, we are seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. As a key member of our team, you will be responsible for leading and supervising a team of Tellers, ensuring excellent customer service and relationship building efforts.

About the Job:
This is a full-time position that requires 3+ years of Teller or cash handling and customer service experience. Leadership or supervisory experience is preferred. You must be organized, able to work under pressure, have good judgment, and be able to work independently.

Responsibilities:
- Supervise and coach Teller staff to ensure quality customer service and relationship building efforts
- Complete various banking transactions and provide excellent customer service
- Build relationships with customers by providing exceptional service
- Work closely with other Lead Tellers to coordinate efforts and ensure smooth operations

Benefits:
- Competitive salary ($45,000 - $60,000 per year)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment

Requirements:
- 3+ years of Teller or cash handling and customer service experience
- Leadership or supervisory experience preferred
- Excellent communication and interpersonal skills
- Ability to work under pressure and independently
- Good judgment and decision-making skills

How to Apply:
Please apply online or in person at Merchants Bank, Winona (102 E 3rd Street). We look forward to hearing from you

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