Customer Care Resolution Associate
4 months ago
**Customer Care Resolution Associate**
at 3 Day Blinds - Corporate Columbia, MD With over 40 years of success, 3 Day Blinds has become the leading national retailer and manufacturer of quality custom made blinds, shades, draperies and shutters. We help transform our client's homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
**WHATS IN IT FOR YOU**
* As a Customer Care Resolution Associate, you will ensure our internal and external clients receive the superior client experience that is part of our brand promise and Core Values.
* Youll receive competitive pay and benefits including medical, dental, vision, paid time off and a 401(k) plan with a degree of employer matching.
* Youll experience paid training in a comfortable, professional environment and advancement opportunities.
* We work hard, but we also celebrate success and find ways to have fun.
* You will be part of a dedicated call center and come to work in casual clothing, ready to get the job done
We are looking for ambitious and driven individuals to join our growing team. We operate in a high-performance, dynamic culture and our work atmosphere is entrepreneurial. If this sounds like it could be you, read on
This role currently operates in a remote setting.
**HOW YOULL CONTRIBUTE**
* Provide high caliber support to our sales team of Design Consultants and Installers.
* Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
* Provide valuable insight to improving overall client experience through constant feedback.
* Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
* Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
* Delight the client by exceeding expectations with their window covering needs
**ATTRIBUTES FOR SUCCESS**
* Able to identify and execute resolution on a variety of customer service issues in a prompt manner
* Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
* A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
* Adaptable to change, with an ability to learn new skills and retain information
* Team-oriented with a positive outlook and willingness to go above and beyond
* An exceptional written and verbal communicator
* Detail-oriented, flexible, and able to multitask in a fast paced environment
* Focused on providing exceptional service to both internal and external customers
* Comfortable with computers, with an ability to navigate multiple systems at once
**REQUIRED**
* High school diploma or equivalent work experience
* Ability to work full-time, five days a week with one of those days on the weekend (alternating schedules)
* Experience in a Customer Service based role
* Strong communication skills
* Proficient in Microsoft Office technology
**PREFERRED**
* Experience in a call center environment is preferred
-
Customer Service Resolution Specialist
3 weeks ago
Columbia, Maryland, United States 3 Day Blinds Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Resolution Associate to join our team at 3 Day Blinds. As a key member of our customer service team, you will be responsible for providing exceptional support to our internal and external clients, ensuring they receive a superior client experience that aligns with our brand promise...
-
Customer Service Resolution Specialist
2 weeks ago
Columbia, Maryland, United States 3 Day Blinds Full timeAbout 3 Day BlindsWe are a leading national retailer and manufacturer of quality custom made blinds, shades, draperies, and shutters. Our mission is to transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.Job SummaryWe are seeking a Customer Care Resolution Associate to ensure our...
-
Account Resolution Representative
5 months ago
Columbia, United States Annuity Health Full timeJob DescriptionJob DescriptionDescription:The Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution. No experience in collections is...
-
Infection Prevention Specialist
2 weeks ago
Columbia, South Carolina, United States HealthCare Resolution Services Full timeJob SummaryWe are seeking a highly skilled Infection Preventionist Professional to join our team at HealthCare Resolution Services. The successful candidate will be responsible for developing and implementing effective infection prevention strategies to ensure a safe and healthy environment for our patients and staff.Key ResponsibilitiesDevelop and implement...
-
Customer Care Representative
2 months ago
Columbia, United States Tokio Marine HCC Full timeCustomer Care Representative Columbia, MO Full-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM Pay negotiable commensurate with experience Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are...
-
Insurance Claims Resolution Specialist
4 weeks ago
Columbia, South Carolina, United States WNS Global Services Full timeJob SummaryWe are seeking a highly skilled and bilingual Insurance Claims Representative to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving insurance claims in a timely and efficient manner.Key ResponsibilitiesCustomer Service: Respond...
-
Customer Service Representative
1 week ago
Columbia, Maryland, United States 3 Day Blinds Full timeCustomer Care Resolution AssociateAt 3 Day Blinds, we're committed to delivering exceptional customer experiences. As a Customer Care Resolution Associate, you'll play a vital role in ensuring our internal and external clients receive the highest level of service.What You'll Do:Provide high-quality support to our sales team and clients, addressing product,...
-
Customer Care Associate
4 weeks ago
West Columbia, South Carolina, United States Shimadzu Group Full timeCustomer Service RepresentativeJob Category: Operations Requisition Number: CUSTO001790Position Overview:The Customer Service Representative at Shimadzu Scientific Instruments plays a crucial role in delivering exceptional service to our clients. This position is dedicated to ensuring that all inquiries from both internal and external customers are addressed...
-
Customer Care Representative
3 days ago
Columbia, South Carolina, United States Workplace Options Full timeJob Title: Customer Care RepresentativeWorkplace Options is seeking a highly skilled and compassionate Customer Care Representative to join our team. As a Customer Care Representative, you will provide telephonic support to families in need of child and elder care resources.Responsibilities:Provide timely and effective customer service through inbound and...
-
Customer Service Associate
2 weeks ago
Columbia, South Carolina, United States UPS USA Full timeCustomer Service Representative RoleWe are seeking a highly skilled Customer Service Representative to join our team at UPS USA. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers via phone, email, and chat.Key Responsibilities:Provide timely and effective resolution to customer inquiries...
-
RN Case Manager
3 weeks ago
Columbia, Maryland, United States HealthCare Resolution Services Full timeJob SummaryHealthCare Resolution Services is seeking a skilled RN Case Manager to join our team. As a key member of our healthcare team, the RN Case Manager will be responsible for providing comprehensive care management and coordination services to our patients.Key ResponsibilitiesDevelop and implement individualized care plans to meet the unique needs of...
-
Claims Resolution Specialist
1 month ago
Columbia, Missouri, United States Companalyst Full timeInsurance Claims Associate at CompanalystPosition OverviewAs an Insurance Claims Associate, you will embark on a journey to assist clients in navigating the complexities of insurance claims. This role is primarily conducted through virtual interactions, allowing you to build rapport with customers over the phone.Key ResponsibilitiesAssess coverage and...
-
Customer Service Representative
3 weeks ago
Columbia, South Carolina, United States Southern Glazer's Wine & Spirits Full timeAbout the RoleSouthern Glazer's Wine & Spirits is seeking a highly skilled Customer Care Advocate to join our team. As a Customer Care Advocate, you will play a critical role in providing exceptional customer service and support to our customers.Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers through various channels,...
-
Claims Quality Assurance Specialist
3 weeks ago
Columbia, Maryland, United States HealthCare Resolution Services Full timeJob DescriptionJob SummaryHealthCare Resolution Services is seeking a highly skilled Claims Quality Assurance Specialist to join our team. As a Claims Quality Assurance Specialist, you will be responsible for conducting thorough audits of medical and dental claims processed by medical care administrators.Key ResponsibilitiesConduct virtual audits of claims...
-
Customer Service Ambassador
2 weeks ago
Columbia, Missouri, United States Tokio Marine HCC Full timeCustomer Care RepresentativeColumbia, MOFull-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PMPay negotiable commensurate with experienceAs a Customer Care Representative at Tokio Marine HCC, you will be the first point of contact for our clients, providing exceptional support through various channels, including phone, chat, and email. You will be...
-
Customer Experience Associate II
2 months ago
Columbia, United States Conduent State & Local Solutions, Inc Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Care Team Associate
2 weeks ago
Columbia, South Carolina, United States MU Health Care Full timeAbout the RoleMU Health Care is seeking a skilled and compassionate Care Team Associate - Clinical to join our team. As a vital member of our healthcare team, you will play a crucial role in providing exceptional patient care and support.Key ResponsibilitiesAssist nursing staff and ancillary staff in patient transfers, meal tray delivery, and patient feeding...
-
Care Team Associate
2 weeks ago
Columbia, South Carolina, United States MU Health Care Full timeAbout the RoleMU Health Care is seeking a compassionate and detail-oriented individual to fill the position of Care Team Associate - Clinical. As a vital member of our healthcare team, you will play a crucial role in providing exceptional patient care and support.Key ResponsibilitiesAssist nursing staff with patient transfers, meal tray delivery, and patient...
-
Customer Service Ambassador
2 weeks ago
Columbia, Missouri, United States Tokio Marine HCC Full timeCustomer Care RepresentativeColumbia, MOFull-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PMPay negotiable commensurate with experienceAs a Customer Care Representative at Tokio Marine HCC, you will be the first point of contact for our clients, providing exceptional support through various channels, including phone, chat, and email. You will be...
-
Sales Associate
3 weeks ago
West Columbia, South Carolina, United States Kimbrell's Furniture Full timeJob OverviewKimbrell's Furniture is seeking a highly motivated and customer-focused Sales Associate to join our team. As the public face of our company, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our clients.Key ResponsibilitiesCustomer Interaction: Meet and communicate with customers in...