Client Support Associate

4 weeks ago

King of Prussia, United States CareerBuilder Full time

Calling all innovators find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Associate

What does a successful Client Support Associate do at Fiserv?

As a Client Support Associate, you provide technical support for the Gateway. You will be responsible for offering tier 1 technical/product support for all of CardConnects gateway product and software offerings, including terminal, mobile and software integration support. You will provide expertise in the day-to-day functionality of our offerings, work closely with clients to determine their wants and needs, gather relevant client data, customize and deliver demos/trainings, as well as work closely with our partner base, Tier 2 support, security, development, and ISV teams to ensure our merchants are processing safe, securely and successfully.

What you will do:

Provide Tier 1 technical support and troubleshooting to merchants, partners and agents

Providephone, email, and ticket assistance for merchant/partner base

Conduct merchant facing demos as directed by management to promote CardConnect brand and mold customer relationships

Provide 24/7 on-call support within a group rotation, once every 10-15 weeks

Solicit customer requests for new features and services and works hand in hand with internal teams to implement new features and functionalities.

Take appropriate steps to open support cases tooffer full service resolution in a timely matter

What you will need to have:

High School Graduate/GED

Experience working in the financial industry or technical/troubleshooting experience.

Flexibility to move to a different permanent shift after 6-9 months.

Days: Weds-Sunday, Saturday-Weds

Shifts: 8:30am-5:30pm, 9:30am-7:00pm

Flexibility to work after hours/on-call/etc.

Must be local to the King of Prussia area

What would be great to have:

Bachelors Degree

Minimum 2-3 years work experience in Merchant Services Field

Technical experience with Networking & HTML

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune

magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBIs Internet Crime Complaint Center.
#J-18808-Ljbffr

  • Client Support Analyst

    7 days ago

    King of Prussia, United States Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Client Manager I

    3 weeks ago

    King of Prussia, United States Worldwide Insurance Services Full time

    We are hiring for a Client Manager I to join the team! The Client Manager I will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution, and retention.Responsibilities:Provide client services for designated clients.Book of Business to primarily be composed of smaller...

  • Client Manager I

    4 weeks ago

    King of Prussia, United States Worldwide Insurance Services Full time

    Job DescriptionJob DescriptionWe are hiring for a Client Manager I to join the team! The Client Manager I will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution, and retention.Responsibilities:Provide client services for designated clients.Book of Business to primarily be...

  • Sales Associate

    1 week ago

    King of Prussia, Pennsylvania, United States Richemont Full time

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Partner (Client Relationship Leader)

    3 weeks ago

    King of Prussia, United States JM Search Full time

    As a Partner (Client Relationship Leader) at JM Search, you will be a key driver in expanding our client portfolio within the retained executive search domain. Leveraging your network and proven relationship management, client management and business development expertise, you will cultivate and foster relationships with Private Equity firms, driving...

  • Client Service Representative

    3 weeks ago

    King Of Prussia, United States Tozour Energy Systems Full time

    Title: Client Sales Representative (CSR) Location: Service and Contracting Team Reports to: Area Service Manager FLSA Status: Exempt Works with: Service Team, Technical Service Team, Finance Personnel, HVAC Parts and Supplies Department, Customers, Vendors. Job Summary: Delivers client service loyalty and account growth that meet client retention,...

  • Sales Associate

    1 week ago

    King of Prussia, United States Richemont Full time

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Sales Associate

    1 week ago

    King of Prussia, United States Richemont Full time

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Sales Associate

    4 weeks ago

    King of Prussia, Pennsylvania, United States Richemont Full time

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Kids Sales Associate

    4 days ago

    King of Prussia, United States Neiman Marcus Full time

    As a Client Advisor you will cultivate relationships with clients through elevated selling, exceptional customer service, and personal engagement while becoming their trusted style confidante. A Client Advisor will service clients who come into our s Sales Associate, Sales, Client Advisor, Associate, Kids, Retail, Technology

  • Expert Client Advisor, Lifestyle

    3 weeks ago

    King of Prussia, United States LVMH Full time

    PosteOur Louis Vuitton King of Prussia Men's is seeking a client focused professional with an expertise in Men's Lifestyle. We specifically seek management experience with a proven track record of cultivating and growing successful client relationships and business within the luxury retail segment. With a focused and entrepreneurial mindset, you will be...

  • Apptio Technical Support Lead

    7 days ago

    King of Prussia, United States JobRialto Full time

    Description: We are currently seeking a Apptio Technical Support Lead to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US). Apptio Technical Support Lead What you will do: Works closely with Client finance leadership to provides new reporting capabilities and support strategic vision around monthly reporting needs Import, transform...

  • Business Development Associate

    4 weeks ago

    King of Prussia, United States JM Search Full time

    As a Business Development Associate at JM Search, you are responsible for supporting business development efforts by preparing pitch materials, managing metrics, data and reporting, outreach, and client engagement. Each JM Search employee is empowered to make decisions, share ideas, and shape the future of our firm, as well as your own individual career...

  • Spa Associate

    4 weeks ago

    King of Prussia, United States Hand and Stone Massage and Facial Full time

    Job DescriptionJob DescriptionAre you enthusiastic, do you love to sell are you interested in the spa atmosphere? We are perfect for you! Hand and Stone Massage and Facial Spa in King of Prussia is seeking a part time front desk Spa Associate. The position entails greeting clients, answering the phone, booking appointments and SELLING memberships. Needed...

  • Associate Transmission Engineer

    4 weeks ago

    King of Prussia, United States Stefanini Full time

    Job Details Transmission Associate Transmission Engineer King Of Prussia, PA Posted: 4/1/2024 Job Description Job ID#: 201 Job Category: Transmission Position Type: Employee Shift: 1 Positions Available: 2 Associate Transmission Engineer needed for a direct opportunity with ExecuPOWER in King of Prussia, PA . The Big Picture - Top Skills You Should...

  • BOTTEGA VENETA Client Advisor, King of Prussia

    3 weeks ago

    King Of Prussia, United States Kering Group Full time

    Summary Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We...

  • Business Development Associate

    4 days ago

    King of Prussia, United States JM Search Full time

    As a Business Development Associate at JM Search, you are responsible for supporting business development efforts by preparing pitch materials, managing metrics, data and reporting, outreach, and client engagement. Each JM Search employee is empowered to make decisions, share ideas, and shape the future of our firm, as well as your own individual career...

  • Associate Civil/Structural Engineer

    2 weeks ago

    King of Prussia, United States Spelman College Full time

    Associate Structural Engineer needed for a direct opportunity with ExecuPOWER in King of Prussia, PA The Big Picture – Top Skills You Should Possess: Able to work independently with minimal supervisor oversight Able to manage multiple tasks and projects Experience with AutoCAD, MicroStation, and Civil 3D Experience in working in Geographic Information...

  • BOTTEGA VENETA Client Advisor, King of Prussia

    3 weeks ago

    King of Prussia, United States Bottega Veneta Full time

    SummaryBottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.Job DescriptionWe are...

  • Customer Support Agent

    2 days ago

    King of Prussia, United States ImageFIRST Full time

    Overview Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost...