Apptio Technical Support Lead

2 weeks ago

King of Prussia, United States JobRialto Full time
Description:

We are currently seeking a Apptio Technical Support Lead to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US).

Apptio Technical Support Lead

What you will do:

Works closely with Client finance leadership to provides new reporting capabilities and support strategic vision around monthly reporting needs Import, transform and rationalize data from internal systems of record understanding system integration points and impacts on production.

Gather functional and business requirements from internal clients and translate into a functional hosted solution design, which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services.

Configure, test, & document Apptio Dashboard, reports and underling data models to meet function design and specifications.

Responsible for administering and day to day managing of system production support, reporting development cycles, including business requirements design, test management, integration strategy, deployment and training.

Own end to end the monthly calendar for the Apptio system, responsible for monthly opening and closing of the forecast, supporting the monthly close process, annual / strategic plan and associated dashboard reporting.

Conduct data quality and gap analysis, develop a maturity plan and collaborate with data source owners on data sets Responsible for delivering Apptio system integration, enhancements, and optimization capabilities for dashboard reporting.

Perform data loads, monitoring integrity of data, analysis, and maintenance of reference data and mapping issues, solving of data errors.

Support data connectivity through API's and those embedded within our tool and develop integrations and modeling across large data sets.

Monitor & control dashboards that focuses on data reconciliations and controls, quickly escalating issues, troubleshooting and problem solving.

Works with IT leaders to develop & deliver data capabilities needed for Apptio tools, streamlining overall system architecture including configuration and components and ensures usability/functionality of components.

Is the technical contact for the company when communicating to the Apptio Operations and/or Engagement Management teams Support the Forecast and Annual Budget processes.

What we need from you:

Minimum of a bachelor's degree in Data Analytics, Management Information Systems, Finance or related degree and 3 to 5 years of relevant experience or a combination of education, training and experience.

Knowledge of financial management processes (Budgeting, Forecasting, Cost Allocations, etc.) 5 years or more of related professional experience

Minimum three years of recent experience as an Apptio System Administrator and executing custom solution in TBM Studio.

High degree of organization and ability to manage multiple, competing priorities simultaneously.

Strong understanding of formulaic logic in MS Excel (if statements, vlookup, pivot tables, macros, etc.)

Experience working with large data sets in Excel History of analytical problem solving and quickly resolving data-related issues.

Able to thrive in a collaborative and cross-functional environment.

Apptio Specific Skills

Support of Apptio ITP as well as CT including datalink jobs and file copy jobs

Apptio calculation triage and creation

Ability to trace data flows throughout the entire system


General Skills

Ability to create detailed requirements by discussing with users and understanding issues

Dataflow and system documentation

Ability to effectively communicate to both highly technical support from Apptio as well as translate to business users

What we would like from you:

A fast learner with ability to dive into new products and technologies, develop subject matter expertise and solve complex technical issues.

A team player with good written and verbal communication skills that can mentor other members in the production support group.

Willing to take ownership, deliver on time and at the right time with passionate work ethics.

Work with our users to understand the issue as well as help triage (along with Apptio Support if needed).

There could be after hours/weekend support necessary during close cycles as well as 4 separate large refreshes that are run throughout the close that have a specific process that would need to be followed.

Education: Bachelors Degree

Additional client information:

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