DOAS IVOS Application Support Engineer
6 days ago
We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software applications. DOAS Risk Management uses Ventiv Technology's Claims Enterprise and Integrated Risk Management (IRM) systems. GENERAL DESCRIPTION: DOAS Risk Management uses Ventiv Technology's Claims Enterprise and Integrated Risk Management (IRM) systems to support the State of Georgia's self-insured insurance program. Claims Enterprise has close to 100 users who are adjusters and insurance program staff. IRM has around 300 users who are considered "the customer" and who use IRM to view their claims and loss experience. We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software applications. In this role, your duties will include reporting to our Director of Risk Management, collaborating with colleagues, and performing successful software upgrades of line-of-business application software. You will also be required to provide application support to our end-users. To ensure success as an Application Support Engineer, you should possess extensive experience in providing application support in a fast-paced environment. Top-Notch Application Support Engineers distinguish themselves by being proactive in providing application support. Job Responsibilities: Providing software application support under the supervision of the IT (or Risk Management?) Director. Performing analyses on software application functionality and suggesting improvements. Create and modify internal reports using iVOS Reporter, Jasper AdHoc, and other Ventiv reporting tools. Consulting with the software vendors, internal users, and stakeholders to improve application performance. Developing and maintaining test plans for application upgrades. Establishing the root causes of application errors, working with the vendor to identify fixes or bugs and escalating serious concerns to the Director of IT. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Providing front-end support to management and colleagues in other departments. Monitoring and correcting issues with all external interfaces and processes. Understanding the business workflow and business requirements of all work units that use the applications. Serving the role of subject expert in all Projects related to the application Managing and overseeing a support team as well as attending meetings with agencies and other team associates and program managers Provide subject assistance with all State and Federal reporting mandates Required Knowledge, Skills and Abilities: A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar preferred. Minimum 5 years related experience supporting software systems. Demonstrable experience as an Application Support Engineer in a related field. Knowledge of Oracle PL-SQL and IBM Cognos a plus. Experience supporting insurance claims management and risk management systems a plus. Experience with or willingness to learn support for EDI troubleshooting and setup. Exceptional ability to provide front end support to internal departments. Strong analytical and problem-solving skills. Willingness to work with software vendors to resolve issues in a timely fashion. Exceptional communication skills. MINIMUM ENTRY QUALIFICATIONS: Bachelor's degree in a related field from an accredited college or university AND Five years of directly related management experience OR Associate's/Vocational/Technical degree from an accredited college or university AND Seven years of directly related management experience OR Two years of experience at the lower level Mgr 2, Systems Dev (ITM011) or position equivalent. PREFERRED QUALIFICATIONS: Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the following items below. PLEASE CLEARLY INDICATE YOUR QUALIFICATIONS ON YOUR RESUME. System administration experience with Ventiv Technology's Claims Enterprise (iVOS) platform (or a similar insurance claims management system). . System administrator experience with document capturing platform such as Kofax KTM. Experience maintaining complex transactional systems including payment processing systems. Experience with Oracle SQLPlus or other SQL reporting language. Experience developing and maintaining reports and views using JasperSoft Reporting and Ad Hoc tools or other similar business analytics tools. Advanced experience with Microsoft Excel including building and using Pivot Tables, building complex formulas, and developing graphs. Required/Desired Skills SkillRequired /DesiredAmountof ExperienceSystem administration experience with Ventiv's Technology Claims Enterprise (iVOS) platform or similar insurance claims management system.Highly desired2YearsOracle SQLPlus or other SQL reporting language.Desired2YearsSystem administrator experience with document capturing platform such as Kofax KTM.Desired1Years Questions No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3The candidate must be paid at least BR if selected. Candidate can be paid more, however, the SRP rate cannot exceed BR per hr. Do you accept this requirement?Question4This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question5The selected candidate will be expected to start their engagement on 8/5/24. Do you accept this requirement?Question6The candidate will need to come to the office periodically for meetings. Do you accept this requirement?
-
Microsoft Application Support Specialist
24 hours ago
Camp Nelson, California, United States GovCIO Full timeJob Title: Microsoft Application Support AnalystWe are seeking a highly skilled Microsoft Application Support Analyst to join our team at GovCIO. As a key member of our IT support team, you will be responsible for providing technical support and training for Microsoft applications, including Teams, SharePoint Online, Outlook, OneDrive, Power Apps, and Power...
-
Microsoft Application Support Specialist
1 week ago
Camp Nelson, California, United States GovCIO Full timeJob Title: Microsoft Application Support AnalystGovCIO is seeking a highly skilled Microsoft Application Support Analyst to join our team at Camp Pendleton, CA.Job SummaryWe are looking for a technical expert to provide support and training for 0365 applications, including Teams, SharePoint Online, Outlook, OneDrive, Power Apps, and Power Automate. The ideal...
-
Microsoft Application Support Specialist
1 month ago
Camp Nelson, California, United States GovCIO Full timeJob SummaryWe are seeking a highly skilled Microsoft Application Support Analyst to join our team at GovCIO. As a key member of our IT support team, you will provide technical support and training for 0365 applications, including Teams, SharePoint Online, Outlook, OneDrive, Power Apps, and Power Automate.Key ResponsibilitiesProvide technical support and...
-
SOC Engineer
5 days ago
Nelson, United States Synovus Full timeJob Description Job Summary: We need a Security Engineer to work on our Cyberfusion Center team. We are looking for someone with experience with SIEM working in a SOC (Sec Ops Center). Heres some additional details: Incident Response: Respond efficiently to various security incidents and assist teams with detection, analysis and containment of the incident....
-
Technical Customer Support Analyst 1
2 weeks ago
Nelson, United States Semtech Full timeOur Team: Our Level 1 Technical Support Analysts form a dynamic and dedicated team that delivers exceptional Tier 1 troubleshooting for modems, routers, gateways, basic networking settings, and other Semtech IoT products. Operating in a high-energy, 24/7/365 environment, our team is the first point of contact for customers, committed to providing support...
-
Senior Cloud Engineer
2 weeks ago
Camp Nelson, California, United States Sonance Full timeJob DescriptionSonance is seeking a highly skilled Senior Network/Cloud Software Engineer to join our team.Key ResponsibilitiesArchitect, develop, and maintain scalable and secure applications on AWS, ensuring optimal performance and reliability.Write and update Python code for various AWS services, focusing on automation and seamless integration of cloud...
-
Computer Systems Engineer
2 days ago
Camp Nelson, United States U.S. Marine Corps Full timeJob SummaryWe are seeking a highly skilled Computer Engineer/Electronics Engineer/Computer Scientist to join our team at MCTSSA CAMPEN. As a key member of our team, you will be responsible for creating and ensuring the development of test plans, test descriptions, test procedures, and test scripts.Key ResponsibilitiesConduct briefings for management,...
-
Web Architect
3 weeks ago
Nelson, United States Photon Full timeJob Description Job Description: As a Web Architect with expertise in React, you will be responsible for designing and implementing high-quality, scalable, and maintainable web applications using React framework. You will collaborate with cross-functional teams including developers, designers, and product managers to ensure the successful delivery of...
-
Satcom Specialist
7 days ago
Nelson, United States LNO Inc Full timeDescription This position requires Security Clearance and 50% Travel. LNO, Inc. currently has an opening for an RHN SATCOM Field Operations Integrator to provide Functional and Technical Support on the Warfighter Information Network-Tactical (WIN-T Inc 1b) Satellite Transportable Terminal (STT), Unit Hub Satellite Terminal (UHST), Linkway Master Reference...
-
Seasonal Package Delivery Driver NH
4 weeks ago
nelson, United States United Parcel Service Full timeSHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! ...
-
Seasonal Package Delivery Driver
1 month ago
Nelson, United States United Parcel Service Full timeSHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR SKILLS ...
-
Seasonal Package Delivery Driver
4 weeks ago
Nelson, United States United Parcel Service Full timeSHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR SKILLS ...
-
Customer Solutions Analyst
2 weeks ago
Nelson, United States DEUTZ Full timePOSITION SUMMARY: The Customer Solutions Analyst will be responsible for supporting DEUTZ customers and sales force while deploying various customer solutions to improve customer experience and streamline customer interaction. You will have the opportunity to drive business performance and increase customer value. ESSENTIAL DUTIES & RESPONSIBILITIES: The...
-
GA DDS Help Desk Analyst 1
6 days ago
Nelson, United States CodeForce Full timeUnder direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. LOCAL CANDIDATES Do NOT submit candidates previously submitted to 704306 or 704431 This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal and external...
-
GA CJCC Help Desk Analyst 2
6 days ago
Nelson, United States CodeForce Full timeUnder general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. 3-month project Must be local to Metro Atlanta. Job Summary: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter...
-
Care Manager
3 weeks ago
Nelson, Wisconsin, United States Managed Health Services Wisconsin Full timeJob Title: Care ManagerJoin our team at Managed Health Services Wisconsin as a Care Manager and play a vital role in transforming the health of our communities. As a Care Manager, you will be responsible for developing, assessing, and facilitating complex care management activities for our members.Key Responsibilities:Evaluate member needs, barriers to care,...
-
Human Resources Coordinator
3 weeks ago
Nelson, Wisconsin, United States Walmart Full timeJob SummaryWe are seeking a highly organized and detail-oriented Human Resources Clerical to join our team at Walmart. As a key member of our HR department, you will be responsible for providing administrative support to our HR team, ensuring the smooth operation of our HR functions.Key ResponsibilitiesProvide administrative support to the HR team, including...
-
Help Desk Technician
2 weeks ago
Nelson, United States Rigil Full timeBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Paid time off Training & development Tuition assistance Vision insurance Wellness resources Role: Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork...
-
Transportation Manager
2 weeks ago
Nelson, United States CYNWAVE Solutions Full timeCYNWAVE Solutions, LLC seeks a Transportation Manager responsible for managing all transportation operations under the contract. This position requires a strong leader with extensive knowledge of DoD transportation regulations, logistics, and supply chain management. The Transportation Manager oversees the movement of personnel, equipment, and supplies,...
-
Dir Credit Scoring Initiatives
6 days ago
Nelson, United States Synovus Full timeJob Description Job Summary Director, Credit Scoring Initiatives provides strategic direction, execution and management of the Consumer and Commercial Purpose decision trees and strategies including the selection and continuous validation of scorecard models. Plays a key role in determining the effectiveness of existing credit strategies and proactively...