Training Support Specialist

4 weeks ago

Duluth, United States Hollis Cobb Associates Full time

Hollis Cobb Associates, Inc. is a fast- growing, national based medical receivables management company seeking individuals with strong organizational skills, and proven background working in a high paced environment to join our team. We are a privately owned company that has been in business for over 40 years and not only offer a great work environment but also competitive pay and benefits.

Due to tremendous growth, we are adding another Training Support Specialist to our team This person will assist in all aspects of training and development for employees and managers throughout the organization.

ESSENTIAL RESPONSIBILITIES:

  • Coordinating and managing internal employees career path/training and development program
  • Deliver basic New Hire Orientation, introduction to the Healthcare Revenue Cycle and Insurance terminology using a variety of training delivery methods and tools including:
    • lecture, role-play, audio-visual etc
  • Deliver basic employee workplace skills training and career information as required
  • Coordinate Compliance training for FDCPA and other required training
  • Utilize training best practices and education principles
  • Coach and monitor new agents (ongoing side by side training, observation, modeling and feedback)
  • Monitor and evaluate training program's effectiveness, success and ROI periodically and report findings to the Director
  • Resolve any specific problems and tailor training programs as necessary; develop and prepare educational/training aids and materials, as needed
  • Assess employees' skills, talents, performance and productivity and prepare written evaluations with advice for improvement
  • Research new training materials and supplies that might enhance our training procedures and provide value to our employees
  • Select the ideal training methods or activities for a particular purpose and audience (online, role playing, mentoring, on the job training, professional development classes, etc.)
  • Assist in the creating and uploading new video/training content for the LMS
  • Adhere to the production standards set for the department and client
  • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
  • Performs other duties as assigned


EDUCATION & EXPERIENCE:
  • Proven work experience as a training specialist, at minimum 3 plus years, working in person or in a remote environment
  • BS degree in education, or relevant field such as Call Center, Healthcare Revenue Cycle, Collections preferred
  • Proven track record in designing and executing successful training programs
KNOWLEDGE, SKILLS & ABILITIES:
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
  • Familiar with the Healthcare Revenue Cycle
  • Excellent communication and leadership skills
  • Ability to work both in a team setting and on an individual basis
  • Ability to plan, multi-task and manage time effectively
  • Ability to motivate and engage employees of varying experience and skill sets
  • Strong writing and record keeping ability for reports and training manuals
  • Excellent computer and database skills
  • Must be able to travel overnight occasionally
"Winner - 2024 Best Places to Work in Collections" by insideARM

Hollis Cobb is an Equal Opportunity Employer

Job Type: Full-time

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

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