Operations Learning

2 weeks ago


Biloxi, United States MGM Resorts International Full time
THE JOB:

The Operations Learning and Development Partner oversees the seamless onboarding of new employees by creating personalized onboarding plans, gathering new hire feedback through in-person check-ins and surveys, and providing stakeholders with data-driven recommendations. They collaborate with various stakeholders to ensure proper implementation of company tools and resources and provide ongoing support for skills training and development initiatives. Additionally, they analyze onboarding survey data to measure impact of company tools and resources, drive continuous improvement, and maintain a high standard of service excellence within the organization.

THE DAY-TO-DAY:
  • Develop fully detailed Onboarding Plans for hourly team members supporting key property departments and positions, ensuring their smooth assimilation into the organization during their initial 10, 30, 60, and 90 days.
  • Facilitate monthly onboarding check-ins to gain feedback regarding onboarding experience to identify best practices and provide actionable feedback to leadership for areas of improvement.
  • Maintain, promote, compile, and assess Onboarding Survey data to measure the quality of employee training, participation rates, satisfaction levels, performance improvements, and the overall impact on business operations.
  • Lead learning initiatives to enhance operational expertise knowledge and serve as back-up facilitator for new hire orientation.
THE IDEAL CANDIDATE:
  • Bachelor's Degree or equivalent experience.
  • 1+ years of prior relevant experience in Adult learning/Training/Facilitation.
  • Strategic thinker with experience in learning and development, talent management, or organizational development.
  • Proficient in utilizing learning management systems and data-driven dashboards to enhance training programs.
  • Organized and detail-oriented, with proven project management skills to handle multiple initiatives simultaneously.
  • Passionate about driving employee growth, engagement, and professional development.
  • Excellent communicator, capable of interacting effectively with leaders across all levels of the organization.
  • Thrives in a fast-paced environment, with the ability to work independently with minimal supervision, while managing tight deadlines.
THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally.
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.


Are you ready to JOIN THE SHOW? Apply today

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