Texter/Customer Service Representative

2 months ago

Charleston, United States Sweetgrass Pediatrics Full time
JOB PURPOSE

The Texter/Customer Service role serves our patients and families as the first point of contact with Sweetgrass Pediatrics.

This role actively manages Provider schedules to ensure maximum productivity each day and performs a variety of duties in accordance with federal, state and local regulations along with established priorities and procedures of the practice.

DUTIES & RESPONSIBILITIES
  • Answers the phone professionally with a desire to deliver outstanding service to our patients and families.
  • Maintains a positive, empathetic and professional attitude toward customers at all times, even in stressful situations.
  • Uses knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.
  • Listen to our customer's requests to gain a better understanding of their needs and offer the best solutions.
  • Responds to customer's inquiries in a timely manner.
  • Keeps record of customer's interactions, transactions, comments and complaints.
  • Fields and directs calls to desired departments and team members.
  • Schedules and coordinates patient appointments using provider scheduling templates.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
  • Verifies patient insurance coverage.
  • Attends staff meetings.
  • Manages time effectively.
  • Completes all mandatory training.
Quality and Customer Satisfaction:
  • Demonstrates commitment to superior customer experiences.
  • Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and their families.
  • Considers patient and employee safety. Takes initiative to identify and eliminate risks.
  • Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality.
Interpersonal Skills:
  • Communicates professionally
  • Builds strong professional relationships with co-workers while recognizing individual talents and perspectives.
  • Identifies, analyzes and solves problems.
Accountability and Productivity:
  • Accepts responsibility for decisions and actions.
  • Utilizes appropriate resources to effectively and successfully execute responsibilities.
  • Adheres to regulatory and company policies and procedures.
Requirements

QUALIFICATIONS
  • High school diploma or equivalent.
  • Prior medical practice experience preferred.
  • Knowledge and prior experience with insurance verifications and patient accounts preferred.
  • Computer proficient with working knowledge of computer applications. Prior experience with EMR preferred.
  • Ability to speak, read and write effectively.
  • Demonstrates proper telephone etiquette.
  • Must possess excellent customer service, communication and organizational skills.
  • Ability to work independently without direct supervision.
  • Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.
MACHINES AND EQUIPMENT USED
  • General office equipment such as telephone, copy machine, fax machine, scanner, personal computer.
WORKING CONDITIONS
  • Indoor, temperature controlled, smoke free environment.
  • Exposure or potential exposure to blood and bodily fluids may be required.
  • May at times work under stressful situations.
  • Handicapped accessible.
Physical requirements
  • Good visual acuity and ability to verbally communicate.
  • Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 10 pounds.

DIRECT REPORTS - None

  • Customer Service Representative

    4 months ago

    Charleston, United States City National Bank of West Virginia Full time

    Customer Service Representative at City National Bank (on-site)We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/ VETS Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate ind Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Customer Service Representative

    16 hours ago

    Charleston, Illinois, United States Mach 1 Stores Full time

    About Mach 1 StoresMach 1 Stores is a family-owned convenience store chain that prides itself on providing excellent customer service and a clean, friendly atmosphere. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryWe are looking for a Customer Service Representative to...

  • Customer Service Representative

    3 weeks ago

    Charleston, United States Alliant Insurance Services Full time

    Alliant Insurance is hiring a Customer Service Representative for our Senior Saving Network office in North Charleston, SC! Senior Savings Network is an Insurance company that believes in helping customers navigate their Medicare options with trusted advisors! POSITION HIGHLIGHTS: Full-time, benefits-eligible Monday - Friday, 9:00 AM - 5:00 PM Onsite in...

  • Customer Service Representative

    3 months ago

    Charleston, United States Gerald's Tires & Brakes Full time

    Job DescriptionJob DescriptionGerald's Tires & Brakes in Charleston, SC is looking to hire a full-time Customer Service Representative to assist customers when they visit the shop. Are you a people person with excellent conversational skills? Would you like to work for a company that values the contributions of its employees? If so, please read on!This...

  • Customer Service Representative

    3 months ago

    Charleston, United States City National Bank of WV Full time

    Job DescriptionJob DescriptionCustomer Service Representative at City National Bank (on-site)We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETSAre you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of...

  • Customer Service Representative

    1 week ago

    Charleston, West Virginia, United States AppleOne Full time

    Job DescriptionWe are seeking highly motivated and detail-oriented individuals to join our Elections Team as Customer Service Representatives. As a key member of our team, you will play a vital role in ensuring the smooth operation of our elections process.Key Responsibilities:Provide exceptional customer service to voters and stakeholders via phone and...

  • Customer Service Representative

    3 months ago

    Charleston, United States Staff My Agency Full time

    Frank Yeigh - State Farm Agency, located in S Charleston, WV is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want...

  • Customer Service Representative

    2 months ago

    Charleston, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    3 weeks ago

    Charleston, United States Wipro Technologies Full time

    Here we grow again! Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents...

  • Customer Service Representative

    1 week ago

    Charleston, West Virginia, United States Food Lion Full time

    Job Title: Customer Service RepresentativeCompany: Food LionPrimary PurposeProvide exceptional customer service and adhere to food safety guidelinesDevelop strong relationships with colleagues and customersAssist store managers in maintaining standards and maximizing salesDuties and ResponsibilitiesAs a Customer Service Representative, you may be assigned...

  • Customer Service Representative

    3 months ago

    Charleston, United States U-Haul Full time

    Location: 584 King St, Charleston, South Carolina 29403 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 months ago

    Charleston, United States U-Haul Full time

    Location: 1701 W 4th Ave, Charleston, West Virginia 25312 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Charleston, United States HomeTeam Pest Defense Full time

    Overview At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star...

  • Customer Service Representative

    3 days ago

    Charleston, West Virginia, United States Circle K Stores, Inc. Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Lead Retail Customer Service professional, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide excellent customer service and support to...

  • Customer Service Representative

    3 months ago

    Charleston, United States KEPRO Full time

    **Description** Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. Kepro is seeking resumes for a highly experienced professional. **Customer Service Representative** **Summary Description** The Customer...

  • Customer Service Representative

    4 months ago

    Charleston, United States Avenue Full time

    **Location**: Charleston, SC **Department**: Customer Service **Position Details** AVENUE A is striving to create the most remarkable eCommerce company that caters to providing the best user expereicen for our customers. If you have a passion for giving back to the average consumer, AVENUE A might be the place for you. We are searching for a positive...

  • Customer Service Representative

    3 days ago

    Charleston, West Virginia, United States CenterState Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Charleston, United States U Haul Full time

    As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.You can start today and get paid today!MetLife auto and home insuranceDiscounts on Apple products, Dell...

  • Customer Service Representative

    2 days ago

    Charleston, West Virginia, United States Waste Connections US, Inc Full time

    About the Position:We are seeking a highly skilled Customer Service Representative to join our team at Waste Connections US, Inc. in a high-volume customer service environment. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Customer Service Representative

    2 months ago

    North Charleston, United States Preferred Home Services, LLC Full time

    Customer Service Representative. Location: North Charleston, SC - Compensation: Starting at $17.00/hour for entry level - - FRIDAY-MONDAY SHIFT, 8:00 am - 6:00 pm - - Who We Are - - NAMED TOP PLACES TO WORK for the past FOUR years - - Preferred Home Customer Service Representative, Customer Service, Representative, Retail, Service