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Entertainment/Event Coordinator
2 months ago
- Performs excellent customer service skills and upholds 4-star standards. Delivers positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
- Performs casino promotions, drawings, tournaments, entertainment, and special events including off property events.
- Log, track, and maintain ongoing spreadsheet records for various promotions.
- Assists with hiring, scheduling, disciplining, and developing the Marketing Coordinators staff.
- Monitor and order all departmental and operational supplies in a timely manner to ensure uninterrupted operations.
- Identify and book appropriate entertainment for special events and promotions.
- Maintains a general awareness of company-wide marketing needs and keeps the Marketing Director informed of any concerns.
- Acts to handle difficult guests, vendors, and employees in a diplomatic, courteous, and positive manner.
- Responsible for ensuring all marketing signage is updated, including TVs, posters, and bulletin boards. Proofreads all marking materials.
- Uses Synkros Gaming Management System to update customer information.
- Communicates accurate information about the casino and performs related administrative support duties effectively and promptly.
- Performs a variety of administrative support duties, including customer service, secretarial, scheduling, word processing, data entry, statistical, financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, delivery and distribution of mail, and other general office support activities.
- Promotes all gaming activities and is knowledgeable about slot machine payouts, operations, and club membership. Promotes and signs customers up for Players Club cards.
- Develops and maintains effective working relationships and good customer service skills with all guests and employees. Responds to questions from guests promptly and accurately. Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance, as necessary.
- Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
- Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS: Demonstrated experience organizing casino events and promotions. Prior management or supervisory experience is preferred. Demonstrated experience developing and maintaining positive relations with applicants, guests, vendors, and employees. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing, and prioritizing work. Demonstrated experience with graphics, spreadsheets and analysis programs.
EDUCATION AND/OR EXPERIENCE: Bachelor's Degree in Marketing, or equivalent in education and experience. Two (2) or more years of promoting events, preferably in a casino environment. One (1) or more years of leadership or supervisory experience. Knowledge of gaming regulations and procedures.
LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.
REASONING ABILITY:No decision making is required beyond the scope of essential duties.
CERTIFICATES, LICENSES, REGISTRATIONS:Must have a valid and current State of Colorado Gaming License. Must be at least twenty-one (21) years of age.
PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork, answering the telephone, or using a computer with standard breaks. Essential duties include occasional kneeling, squatting, bending, and crouching. Essential duties involve frequent brisk walking, climbing stairs, stretching, standing, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds and working a flexible work week, including weekends, with additional hours routinely required.
WORK ENVIRONMENT: Essential duties involve working with large numbers of people while primarily in an inside environment, which are frequently loud.
MATERIALS AND EQUIPMENT DIRECTLY USED: Various general office equipment, including computers, cameras, shredders, telephones, printers, photocopiers, calculators, and staplers.
COMPENSATION AND BENEFITS:
$55K+ annually based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.
