Customer Setup Specialist

6 days ago

Portsmouth, United States Sprague Resources GP LLC Full time

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs. Our Culture We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with." In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day . Employees start with three weeks (15 days) of paid vacation time per year Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It's important to us, too Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees , its community , and about creating a place where people want to come to work every day. Plus, we have some great benefits 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution Defined Contribution Plan with an automatic contribution from Sprague Paid Volunteer Time Flexible Working Policy Choice of high deductible and PPO Health Plans to fit your individual needs Wellness Program We want to hear from you Our Customer Setup Specialists are responsible for maintaining the integrity of all customer and terminal data within the Customer Service Department. This position supports the primary interface to company systems which govern customer access to natural gas supply, refined products and materials handling terminals, approved products at those terminals, and the subsequent proper matching of product movements to appropriate underlying supply deals. In this role, you will be responsible for ensuring customers are set up correctly and efficiently, and that data flows accurately and successfully through our systems from purchase to billing, utilizing computers and communication technology & equipment. The ability to exercise sound judgment in decision making and employ effective time management skills are essential to communicating and interacting effectively with customers, co-workers and management across geographically dispersed sites and department boundaries. Delivering results under pressure in a fast-paced environment will promote positive customer and employee relations. This role also provides backup and on-call phone support coverage as required. What you'll be doing: Act as a primary customer setup communication liaison, requesting additional documentation or following up with internal contacts to ensure customers are set up correctly and efficiently. Maintain customer account data and record and track customer inquiries within the appropriate system(s). Perform data cleanup tasks to ensure the accuracy, completeness, and consistency of customer data. This may involve identifying and correcting errors, removing duplicates, and standardizing data formats to maintain data integrity. Maintain customer management and terminal automation software systems to support their proper daily operation. Directly or indirectly reconcile complex issues or problems and answer inquiries about customer data and terminal systems, conduct research on cause, and coordinate with other internal departments to solve. Participate in ongoing Customer Service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills. Produce and maintain detailed process documentation. Conduct all interactions in a professionally positive tone. Participate in projects as required. Other duties as required. This opportunity is based in Portsmouth, NH . Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for the last 150 years. Qualified candidates for this role will have the following: Bachelor's degree and/or 1-3 years' experience in data analysis or customer support role. Effective time management, communication skills, and a willingness to learn. Ability to work as part of a hybrid team as well as individually using available resources. Attention to detail and accuracy, with the ability to identify and rectify data errors and inconsistencies. Ability to work well with others, organize workload, perform under pressure in a fast-paced environment. Ability to problem solve and conduct research for customer inquiries. Familiarity with customer-centric databases preferred. Who we are: Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community. Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply. As a federal contractor we adhere to OFCCP employment regulations. #J-18808-Ljbffr

  • Customer Setup Specialist

    2 weeks ago

    Portsmouth, Virginia, United States Sprague Resources GP LLC Full time

    About the RoleWe are seeking a highly skilled Customer Setup Specialist to join our team at Sprague Resources GP LLC. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of customer and terminal data.Key ResponsibilitiesAct as a primary customer setup communication liaison, requesting additional...

  • Customer Setup Specialist

    4 weeks ago

    Portsmouth, Virginia, United States Sprague Resources GP LLC Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Setup Specialist to join our team at Sprague Resources GP LLC. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of all customer and terminal data.Key ResponsibilitiesCustomer Setup and Data Management: Ensure customers are set...

  • Customer Setup Specialist

    4 weeks ago

    Portsmouth, Virginia, United States Sprague Full time

    About the RoleSprague is a leading energy company that provides innovative solutions to its customers. We are seeking a highly skilled Customer Setup Specialist to join our team.Key ResponsibilitiesAct as a primary customer setup communication liaison, requesting additional documentation or following up with internal contacts to ensure customers are set up...

  • Customer Setup Specialist

    3 weeks ago

    Portsmouth, United States Sprague Full time

    Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components...

  • Customer Setup Specialist

    4 weeks ago

    Portsmouth, United States Sprague Resources GP LLC Full time

    Description Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy...

  • Customer Data Specialist

    2 weeks ago

    Portsmouth, Virginia, United States Sprague Full time

    About the RoleWe are seeking a highly skilled Customer Setup Specialist to join our team at Sprague. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of customer and terminal data.Key ResponsibilitiesAct as a primary customer setup communication liaison, requesting additional documentation or following...

  • Customer Data Specialist

    2 weeks ago

    Portsmouth, Virginia, United States Sprague Full time

    About the RoleWe are seeking a highly skilled Customer Setup Specialist to join our team at Sprague. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of customer and terminal data.This role requires strong analytical and problem-solving skills, as well as excellent communication and time management...

  • Customer Service Specialist

    3 months ago

    Portsmouth, United States First Citizens Full time

    **Customer Service Specialist** CAROUSEL_PARAGRAPH * 11034 * 155 Commerce Way * Portsmouth, New Hampshire * CIT-OPERATIONS * Monday - Friday * Meghan Hicking * Internal/External ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description** **Overview** Responsibilities for the Customer Service Specialist at Small Business...

  • IT Service Desk Specialist

    3 weeks ago

    Portsmouth, United States CSA - Careers Full time

    CSA is currently seeking an IT Service Desk Specialist to support our Navy client located at the Norfolk Naval Shipyard in Portsmouth, VA. The successful candidate should be technical, customer service oriented, and enthusiastic with respect to the nature of work. This position will also provide executive support to the NNSY Commanding Officer. This...

  • Customer Data Specialist

    2 days ago

    Portsmouth, Virginia, United States Sprague Resources GP LLC Full time

    About the RoleWe are seeking a highly skilled Customer Data Specialist to join our team at Sprague Resources GP LLC. As a key member of our Customer Service Department, you will be responsible for maintaining the integrity of customer and terminal data.Key ResponsibilitiesMaintain customer account data and record and track customer inquiries within the...

  • Customer Support Specialist

    3 weeks ago

    Portsmouth, Virginia, United States TripArc Full time

    About TripArcTripArc is a leading software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real-time access to a comprehensive range of travel options and services globally.Our MissionWe aim to make our distribution network of over 1400 travel...

  • Customer Experience Specialist

    4 weeks ago

    Portsmouth, Ohio, United States AAA Full time

    Job Summary:We are seeking a highly skilled and customer-focused Retail Service Specialist to join our team at AAA. As a key member of our front-line staff, you will be responsible for delivering exceptional service to our members and customers.Key Responsibilities:Greet and Assist Members: Greet all members and customers, determine their needs, and provide...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Rhode Island, United States Sodexo S A Full time

    About the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe working environment.Key ResponsibilitiesOperate the cash register...

  • Patient Care Specialist

    1 month ago

    Portsmouth, Virginia, United States Fresenius Medical Care North America Full time

    About the RoleFresenius Medical Care North America is seeking a highly skilled and compassionate Patient Care Specialist to join our team. As a key member of our dialysis healthcare team, you will play a vital role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesSetup and...

  • Bilingual Customer Service Specialist

    1 week ago

    Portsmouth, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Portsmouth, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • IT Technical Support Specialist

    3 weeks ago

    Portsmouth, Virginia, United States City of Portsmouth, VA Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at the City of Portsmouth, VA. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and stakeholders.Key Responsibilities:Provide technical support and troubleshooting...

  • IT Technical Support Specialist

    3 weeks ago

    Portsmouth, Virginia, United States City of Portsmouth, VA Full time

    Job Title: Technical Support Specialist - ITWe are seeking a highly skilled Technical Support Specialist to join our team at the City of Portsmouth, VA. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and stakeholders.Key Responsibilities:Provide technical support and troubleshooting...

  • Welder Specialist

    1 week ago

    Portsmouth, Virginia, United States Epsilon Systems Full time

    Job Title: Welder SpecialistEpsilon Systems Mission Readiness Group is seeking a skilled Welder Specialist to join our team in Portsmouth, VA.Job Summary:The successful candidate will perform various welding processes to repair, modify, and install pipes, structures, foundations, and fittings associated with shipboard hydraulic, pneumatic, and water systems....

  • Customer Service Representative

    6 days ago

    Portsmouth, Virginia, United States The Sherwin-Williams Company Full time

    Customer Service Specialist Job DescriptionAt The Sherwin-Williams Company, we are seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service to our wholesale and retail customers.Key Responsibilities:Provide excellent customer service to...