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Senior Service Coordinator- Family Self-Sufficiency Program
2 months ago
Lutheran Social Services of Wisconsin and Upper Michigan is currently hiring a Senior Service Coordinators to serve in our impactful Family Self Sufficiency Program.
FSS is employment-focused, our team works with low-income families, including section 8 tenants to increase their earnings. We do an assessment and develop an action plan, our team works to improve participant education, credit, find resources for health and dental care.
This is a full-time benefit-eligible role.
As the principal front-line staff responsible for implementation, FSS program coordinators are the backbone of the FSS program. FSS coordinators coach program participants, conduct needs assessments, provide referrals to services and trainings, and help participants stay on track to achieve their goals. FSS coordinators also maintain program records, build partnerships with service providers, report on program outcomes, and perform other tasks as required.
Essential Duties and Responsibilities:
Implement the FSS program as required by 24 CFR 984
Create, maintain, and update FSS Action Plan
Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number to be served per this NOFO award (25 families for 1 FSS coordinator position)
Ensure that an Individual Training and Services Plan (ITSP) is prepared for the head of FSS family and each adult member of the FSS family who elects to participate
Build partnerships with employers and service providers in the community and work with the Program Coordinating Committee (PCC) and with local service providers to ensure that FSS program participants are linked to the supportive services they need to achieve self-sufficiency.
May also perform job development functions (e.g., outreach to potential employers)
Encouraged to ensure that participants have greater access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that ultimately help them reach their goals and achieve self-sufficiency and financial stability.
Ensure that services and supports included in the participants' Contracts of Participation are provided on a regular, ongoing and satisfactory basis; participants are fulfilling their responsibilities under the Contracts; and FSS escrow accounts are established, and property maintained for eligible families.
Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation
Oversee the account of forfeited escrow funds in accord with 24 CFR 984.305(f)(2)
ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):
Must comply with agency and departmental policies and regulations
Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
Must support the Mission, Vision and Values of the Agency.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
A degree in social work or a related field such as psychology
Employment experience related to subsidized housing/multifamily housing and the FSS program is beneficial
Prior experience in case management, motivational interviewing, or coaching preferred
Knowledge of pertinent HUD regulations on the FSS program, as well as the resources available through local agencies is beneficial
Must be comfortable working with low-income families and diverse populations
TRAINING REQUIREMENTS (TO OBTAIN ONCE HIRED OR HAVE PREVIOUSLY ACQUIRED)
Family Self-Sufficiency Program Online Training
Motivational Interviewing
Trauma-Informed Care
Section 8 basics and calculating rents
CERTIFICATES, LICENSES, REGISTRATIONS:
The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and the ability to meet LSS auto insurance requirements.
TRAVEL:
Day-to-day travel in the community or between sites may be required with some travel within the state for agency meetings, networking and training with external agencies. May include occasional overnight stays.
LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local law.
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