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Receptionist - Saturday through Tuesday
4 months ago
Job Location
7001 Blue Ridge Blvd - Raytown, MO
Position Type
Full Time
Education Level
High School or GED
Job Shift
2nd Shift
Job Category
Customer Service
ReDiscover is seeking a Receptionistto add to our Urgent Care Program
WHO WE ARE
ReDiscover has been known for over 50 years as a non-profit community mental health center in southeastern Jackson County, Missouri with a mission of delivering efficient and cost-effective treatment for the people we serve. Our diverse team of over 700 employees is "Passionate About People" as we support our community, specifically those whose lives have been affected by a mental illness or substance use.
WHAT WE DO
The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.
At ReDiscover, while every day is different, a typical day may include the following roles and responsibilities:
- Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
- Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.
- Abides by all HIPPA laws and maintains confidentiality for all clients and medical records.
- Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
- Manages schedules accurately for new appointments, check ins, and follow ups.
- Verifies insurance, personal information and account balances. Collects fees when required.
- Ensures that new charts are ready for use and packets are prepared for programs.
- Accurately enters information into the EMR (i.e.: financial information, assessment forms, billing, etc.).
- Availability to work a full-time schedule (40-hours a week), Saturday and Sunday 8:30am-9:00pm, and Monday and Tuesday 9:00am-5:30pm.
- High school diploma or GED
- One to Two years of progressively responsible experience.
- Previous experience handling large volume of incoming calls as a receptionist preferred.
- Must possess strong customer service skills.
- Ability to handle multiple tasks/priorities.
- Strong written, oral and interpersonal communication skills.
- Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as GSuite.
