Patient Registration Specialist Full-Time Days

2 weeks ago

Baker City, United States Trinity Health Full time
Employment Type:
Full timeShift:

Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
We are looking to hire a motivated and dynamic Patient Registration Specialist to support our team in Ontario

GENERAL SUMMARY AND PURPOSE:

As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients' administrative needs. Your primary responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Patient Service Representatives utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
  • High school diploma or equivalent required.
  • Associate degree in Accounting or Business Administration preferred.
  • Prior work experience performing customer service activities within a hospital or clinic environment, an insurance company, managed care organization or other health care financial setting preferred.
  • Knowledge of insurance and governmental programs, regulations and billing processes and/or managed care contracts and coordination of benefits preferred.
ESSENTIAL FUNCTIONS:
  • Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
  • Verifies patient identification, demographic information, and insurance coverage.
  • Accepts point of service payments.
  • Enters patient information accurately into appropriate hospital information system(s).
  • Refers patients with questions regarding financial liability to appropriate resource(s).
  • Accepts medical authorization or referral forms, if appropriate.
  • Processes key documents to facilitate obtaining insurance information.
  • Provides payment estimates for out of pocket costs.
  • Educates patients/families on the use of registration kiosks or online systems.
  • Identifies routine issues and escalates to Supervisor, Patient Access.
  • Processes insurance claim forms.
  • Reviews claims/accounts for complete information, corrects and completes forms to ensure accuracy.
  • Accesses information and translates data into information acceptable to the claims processing system.
  • Prepares claims for return to provider/subscriber if additional information is needed.
  • Maintains all appropriate claim files and follows up on suspended or outstanding claims.
  • Identifies, researches, and resolves issues related to coordination of benefits, subrogation, and general inquiry issues, then communicates the results.
  • Identifies routine payer or provider issues and escalates to Lead Patient Financial Services Representative.
  • Acts as a point of contact for assigned payers.
  • Maintains compliance with HIPAA and other regulatory requirements throughout all activities. Protects the safety of patient information by verifying patient identity to preserve the integrity of the patient record and ensures all records are complete, accurate, and unique to one patient.
  • Performs pre-registration, insurance verification and financial clearance activities in a variety of settings and for multiple patient types. Communicates frequently with patients/family members/guarantors, and physicians or their office staff in the deployment of key activities.
  • Interviews patients to collect data, initiates electronic medical records, validates and enters data related to procedures, tests and diagnoses. Determines need for appropriate service authorizations (pre-certifications, third-party authorizations, referrals) and contacts physicians and Care Management/Utilization Review personnel, as needed.
  • Obtains and verifies the accuracy and completeness of physician orders for tests and procedures, which includes name, date of birth, diagnosis, procedure, date, and physician signature to minimize risk to hospital reimbursement. Accurately uses the patient search feature to find the correct patient information and disseminates data to clinical systems for patient care. Identifies required forms or templates based on the types of services patients will receive.
  • Performs insurance eligibility/benefit verification utilizing EDI transactions and payer web access and calls payers directly. Documents information within the patient accounting system through insurance eligibility/benefit verification. Refers accounts identified as self-pay to benefit advocacy resources. Conducts data search of manuals, physician systems, previous accounts or payment source history, when appropriate.
  • Provides financial information and patient payment options. Informs patient/guarantor of liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of pre-registration or point of service. Documents payments/actions in the patient accounting system and provides the patient with a patient estimate of out of pocket costs and a payment receipt in the collection of funds. Acquires necessary documents including patient identification, insurance cards, consent for treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc. Identifies need for patient/guarantor signature based on patient encounter/visit. Scans appropriate documents.
  • Provides information and assistance to patients, family members and visitors in a courteous, professional, and empathetic manner ensuring timely, efficient customer service in a fast paced, high energy environment. Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
  • Cross trains in various functions to assist in the timely delivery of department services. Performs routine duties relating to patient placement, reservation duties, which includes responsibility for bed assignments, transfers, and providing functional guidance as necessary.
  • Interprets data, draws conclusions, and reviews findings with Lead Patient Access Concierge for further review.
  • Takes initiative to continuously learn all aspects of Patient Access Concierge role to support progressive responsibility.
  • Other duties as needed and assigned by the manager.
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

  • Patient Registration Specialist Full Time Days

    2 weeks ago

    Baker City, United States Trinity Health Full time

    As a Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients administrative needs. Your primary responsibilities would include checking in patients for appointments, collecting patient Registration, Baker, Specialist, Patient, Customer Service, Patient Access, Healthcare

  • Patient Registration Specialist

    7 months ago

    Lenoir City, United States Covenant Health (Tennessee) Full time

    Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility. Ensures verification of benefits and pre-certification requirements are met prior to scheduled appointment/admission Registration, Patient, Specialist, Care Coordinator, Healthcare, Information

  • Registration Associate(full-time, day shift)

    6 months ago

    Jersey City, United States CarePoint Health Full time

    About Us: CarePoint Health is one of New Jerseys leading health care systems comprised of three long-standing and highly-regarded hospitals Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and...

  • Patient Registration Specialist

    2 days ago

    Miles City, Montana, United States Intermountain Healthcare Full time

    Job SummaryWe are seeking a Patient Registration Specialist to join our team at Intermountain Healthcare. In this role, you will be responsible for providing exceptional patient service and facilitating the registration and scheduling process for patients and visitors.About the JobThe ideal candidate will have excellent communication skills, a strong...

  • Pre-Registration Specialist I

    1 week ago

    Oklahoma City, United States Oklahoma Heart Hospital Full time

    Overview ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment. Top...

  • Pre-Registration Specialist I

    4 months ago

    Oklahoma City, United States Oklahoma Heart Hospital Full time

    OverviewONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment.Top Tier...

  • Diagnostic Imaging Specialist for Prime Time Healthcare

    5 days ago

    Baker City, Oregon, United States Prime Time Healthcare Full time

    OverviewPrime Time Healthcare is a leading provider of traveling healthcare professionals nationwide. Our agency specializes in the placement of RNs, LPNs, CNAs, and Allied Health professionals.About this OpportunityWe are currently seeking a highly skilled Diagnostics Imaging Specialist to join our team for a 13-week assignment at a reputable medical...

  • Pre-Registration Specialist I

    6 months ago

    Oklahoma City, United States Oklahoma Heart Hospital Full time

    Overview ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment. Top Tier...

  • Physical Therapist

    2 weeks ago

    Baker City, United States Trinity Health Full time

    Employment Type: Full time Shift: Day Shift Description: We are seeking a full-time Physical Therapist to join our Inpatient Physical Therapy team. Our team specializes in developing comprehensive treatment plans that include specialized programming and an interdisciplinary approach to help patients return to productive lifestyles. At STARS, we offer...

  • Patient Care Specialist

    1 week ago

    Kansas City, Missouri, United States Prime Healthcare Full time

    OverviewThis is a full-time day position at Faith-based, 310-bed St. Joseph Medical Center, a CMS 5-Star Award-winning hospital that offers a wide range of acute care and outpatient services.Key ServicesJoint and Spine InstituteSurgical ServicesThe St. Joseph Heart InstituteWe believe that sustained, high-quality care and performance improvements are the...

  • Outpatient Occupational Therapist Full Time Days

    1 month ago

    Baker City, United States Saint Alphonsus Health System Full time

    Employment Type: Full time Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Position Summary...

  • Pre-Registration Specialist I

    6 months ago

    Oklahoma City, United States Oklahoma Heart Hospital Full time

    Overview: ONE TEAM. ALL HEART. At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of employment. Top...

  • Patient Access Specialist

    4 months ago

    Baker City, United States St. Luke's Health System Full time

    Overview: At St. Lukes, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering St. Luke's in Baker City. This important role supports exceptional interactions to...

  • Registration Associate

    1 week ago

    Jersey City, United States CarePoint Health Management Associates Full time

    CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician...

  • Registration Associate

    1 week ago

    Jersey City, United States Carepoint Health Full time

    About Us CarePoint Health is one of New Jersey's leading health care systems comprised of three long-standing and highly-regarded hospitals - Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and...

  • RN OR Circulator Full Time Days

    2 days ago

    Baker City, United States Saint Alphonsus Health System Full time

    Employment Type:Full timeShift:Day ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.We are looking to hire...

  • RN OR Circulator Full Time Days

    2 days ago

    Baker City, United States Saint Alphonsus Health System Full time

    Job DescriptionEmployment Type:Full timeShift:Day ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.We are...

  • Patient Access Associate I Registration Specialist

    2 months ago

    Miles City, United States Intermountain Healthcare Full time

    Job Description:A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and...

  • Patient Access Associate I Registration Specialist

    2 months ago

    Miles City, United States Intermountain Healthcare Full time

    Job Description:A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and...

  • Patient Access Representative

    5 months ago

    Oklahoma City, United States Healthcare Partners Investments Full time

    Description$500 Sign on Bonus for Full Time Patient Access Rep!The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office,...