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Field Operations Manager
4 weeks ago
We are looking for a Field Operations Manager to bolster and support day to day operations and expansion Are you experienced in territory account management? Do you have solid troubleshooting and communication skills? Are you bilingual in English and Spanish? In your job, do you feel stuck with no room for growth? Then join our growing team in a leadership role of the prime supplier for B2B vending, POS, coin operated machines in PA area
As Field Operations Manager you would be tracking business results, performing cost-benefit analyses and monitoring production KPIs. As a core member of the team your job will be to streamline and lead the local field teams, conduct process and inventory/stock audits. We will trust you to recruit, hire, train and manage a team regularly servicing machines at client locations as well as sales representatives in the Greater Philadelphia area.
Areas of Responsibility:
Management of the field sales and support teams and current business accounts, training and consultation to the small business owners;
Development of operational and customer support services, tools, databases and procedures;
Interaction with sales, accounts collections and technical support teams with a focus on improving overall performance and profitability and operational performance KPI statistics
Core Duties:
Manage the existing network of clients, identify new partners, suppliers and distributors, and negotiate the applicable business and technical terms across a variety of initiatives
Cultivate relationships with key players and platform holders in the technology and manufacturing industries
Be responsible for deal pipeline by identifying appropriate opportunities that support strategic business priorities with business partners and suppliers
Prioritize and monitor expenditures in order to ensure operational stability of implemented businesses
Direct the installation, regular service and technical maintenance of applicable product hardware and software
Research industrial and commercial processes improvement opportunities and provide estimations of the general potential of the company
Regular review, control and improvement of existing and newly set-up accounts (small local businesses)
Coordination and regular audit of technical and collector services teams, establishing KPI and monitoring progress on agreed objectives, conducting staff performance reviews and disciplinary meetings in line with the company HR procedures
Regular location visits, audits for service and marketing compliance
Data analysis of the financial accounts and locations performance, preparation of periodical performance reports to the stakeholders and management team
Hiring, subject and field training, and line-management of the new and current field staff, making sure they follow the company procedures and are accountable for the work done
Answering the customer support phone line and chat enquiries, acting as an escalation point for customer complaints
Logging all the account audit results and notes into company CRM system
Warehouse stock purchasing control
Requirements:
Fluency in Spanish and English (preferred)
Your own car and valid Driver's License (work related gas, tolls and parking compensated)
Previous experience as a Field Operations Manager or in a similar role
Confidence and experience in building and maintaining relationship with business owners and managers at the locations
Good knowledge of operations and territory management
Proven track record in training and managing technical support and client services teams or field sales representatives
Experience in using CRM and other mobile applications to increase the transparency of the service
Exceptional communication and troubleshooting skills
Why Alpha Vending?
Casual environment focused on teamwork
Extensive industry and technology training
Career development program
Competitive salary and bonus structure
Monthly health reimbursement arrangement (HRA)
Comprehensive benefits including 100% work-related gas, tolls and parking reimbursement
Paid time off
In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement
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