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Veterinary Customer Service Representative

3 months ago

Lancaster, United States Innovetive Petcare Full time
Veterinary Customer Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Lancaster, South Carolina

Description

At Faulkner Animal Hospital, we're passionate about providing top-notch care for pets and exceptional service for their owners. We are a lively and welcoming veterinary practice, and we're looking for an enthusiastic team member to join us in making a difference in the lives of animals and their families.

Position Overview:

Do you have a love for animals and a talent for customer service? We're seeking a friendly Veterinary Customer Service Representative (CSR) to be the welcoming face of our clinic. In this essential role, you'll create positive experiences for our clients and their pets from start to finish.

Some of the responsibilities you will own in this role:
  • Client Interaction: Provide friendly, quality care by warmly greeting clients, answering phones, and handling inquiries.
  • Appointment Management: Schedule appointments, organize the clinic's calendar, and obtain necessary medical history.
  • Patient Care Coordination: Communicate with doctors and technical staff regarding patient arrivals and required treatments, including determining immunization and test statuses.
  • Transaction Processing: Accurately process invoices and manage financial transactions.
  • Prescription Fulfillment: Fill prescriptions and fulfill food and product requests as instructed by a veterinarian.
  • Data Entry: Input patient data accurately into the clinic's software system.
  • Inventory Management: Oversee office supply inventory and place orders as necessary.
Preferred Qualifications
  • Passion for animals and their well-being.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient with computers.
  • A positive attitude and team-oriented mindset.
Benefits
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development