Reservations Coordinator
2 weeks ago
Description
We're looking for a
Reservations Coordinator (REMOTE) , working in
Travel, Transport
and
Logistics
industry in
6277 Sea Harbor Dr, Orlando, Florida, 32821, United States .
Pull new vendor reservations from extranets and input into iHotelier.
Monitor team email inbox for new reservations.
Upload reservations from daily iHotelier file in a timely manner.
Process reservations charged where automatic payment processing did not occur.
Process cancelations and modifications and documented in a daily file.
Process refunds and documented daily.
Work directly with customers, resort staff, call center staff, and vendors to investigate and negotiate resolutions for referred customer service issues.
Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third-party reservations support.
Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guests or the third party as appropriate.
Provide support to resort staff and customers in case payment information questions are raised.
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