Customer Service Representative

6 days ago

Comstock Park, United States Mercantile Bank Full time

Join Mercantile Bank as our Customer Service Representative and play a pivotal role in shaping our customer experience Located in the vibrant city of Comstock Park, MI, this onsite position offers an exciting opportunity for experienced leaders to drive innovation and enhance the experience for our commercial customers as we implement their treasury management solutions.

Primary Responsibilities:

  • Provides excellent customer service; greets customers and inquires as to their financial needs.
  • Opens new accounts and cross sells products and services, performing routine account maintenance when necessary.
  • Performs and completes in an efficient and courteous manner the teller servicing of transactions deposits, withdrawals, payments on loans and check cashing within the established policies and procedures. Backs-up the teller line as necessary.
  • Comply and stay up to date with all laws, regulations, bank policies, and procedures.
A Little About Us:

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.

You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.

Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.

Your Day to Day as a Customer Service Representative

As a Full-Time Customer Service Representative at Mercantile Bank, you will play a pivotal role in delivering exceptional sales and service through high levels of customer interaction. Your responsibilities include greeting customers, identifying their financial needs, and providing tailored solutions by opening new accounts and cross-selling products and services. With an in-depth knowledge of our offerings, you'll match customer needs with appropriate bank products while striving to meet or exceed branch sales goals through qualified referrals. Additionally, you will log customer interactions into the Mercantile Customer Relationship System (360 View) while performing transactions such as deposits and withdrawals efficiently and courteously. As a collaborative team player, you will assist management with operational and compliance tasks, reinforce risk management procedures with tellers, and contribute to an engaging, customer-focused environment.

Your commitment to excellence and integrity will be essential as you navigate the daily operations of the branch.

What We Are Looking for in a Customer Service Representative

To thrive as a Full-Time Customer Service Representative at Mercantile Bank, you will need a blend of strong interpersonal and technical skills. Excellent customer service is paramount; you must be adept at greeting customers warmly and understanding their financial needs. A robust knowledge of the bank's products and services is essential for effectively opening new accounts and identifying opportunities for cross-selling.

You should also possess strong decision-making abilities to provide approvals for teller transactions and offer guidance to team members on risk management policies. Collaboration and teamwork are vital, as you will assist colleagues and management with daily branch operations.

Additionally, adherence to laws, regulations, and bank policies will be necessary to maintain a compliant and efficient working environment.

Skills required for the position are:
  • Excellent Customer Service
  • Attention to Detail
  • Active Listening
  • Needs Based Selling
  • Clear and Efficient Communication
  • Time Management

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