Customer Service Rep
2 days ago
Position Title: Customer Service Representative
Department: Patient Financial Services Safety Sensitive: Yes
Reports to: CBO Cash Applications Supervisor Exempt Status: No
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest highest quality health systems in the country.
The Customer Service Representative's (CSR) purpose is to answer phones and assist patients with questions or concerns with their accounts, explain charges and answer other related inquiries from patients. This position is responsible for the individual day end deposit as well being responsible for the reconciliation piece of the other individual day end deposits as well as lunches and breaks. The CSR refers patients and/or families to other departments for information or assistance and processes reoccurring self-pay accounts monthly. This position has the ability to bill and/or re-bill claims to insurance companies as well as follow up with insurance companies.
Key Responsibilities
•Collect accurate payment amounts and post correctly in the appropriate system.
•Take credit card payments on the appropriate terminal.
•Deliver an accurate day end deposit and reconciliation sheet with all out of balance issues being resolved within one (1) business day.
•Answers phones and assists patients with question and concerns regarding the patients' accounts.
•Be able to re-bill and/or bill claims, follow up with insurance companies, offer payment arrangements or Financial Assistance Program all within two (2) business days of receiving phone call, voicemail, or face to face requests.
Required Qualifications
Skills and Knowledge: General knowledge of office procedures; basic computer skills; effective interpersonal skills through both telephone and face to face contact; ability to organize and sort daily workload. Must be able to deal calmly and effectively with frustrated and/or angry clients.
Preferences
Education: High School Diploma or Equivalent
Experience: One (1) year experience in Customer Service and Collections and working with health insurance in the medical field.
Special Position Requirements
Blood Borne Disease Exposure Category: Category III
Work Requirements
Ability to sit for six to seven hours daily at a computer terminal; occasionally lifts and carries up to 15 pounds of files to storage area.
-
Outpatient Referral
4 weeks ago
Kingman, United States Kingman Regional Medical Center Full timeJob Description Position Title: Outpatient Referrals & Authorizations Rep Department: Outpatient Scheduling Center Safety Sensitive: Yes Reports to: Outpatient Scheduling Manager Exempt Status: No Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest,...
-
Customer Service Represenative
1 month ago
Kingman, United States Ambient Edge Full timeUnder the general supervision of the Service Administrative Supervisor, the CSR's primary function is to service and support Ambient Edge customers. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The CSR is responsible for customer service by engaging, actively listening,...
-
Customer Service Representative
1 month ago
Kingman, United States Circle K Full timeCircle K - 4008 Stockton Hill Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...
-
HVAC Customer Service Representative
4 months ago
Kingman, United States One Hour Air Conditioning and Heating Full timeOne Hour Air Conditioning and Heating Offers:Medical, Dental, Vision options as well as Company Paid for Life InsuranceIRA Match up to 3%A Culture that is different than anywhere you've ever workedFlexible working hoursLeadership Development ClassesGrowth Opportunities with a Fast Growing CompanyAre you looking for a career you love with plenty of room to...
-
HVAC Customer Service Representative
5 months ago
Kingman, United States One Hour Air Conditioning and Heating Full timeOne Hour Air Conditioning and Heating Offers: Medical, Dental, Vision options as well as Company Paid for Life Insurance IRA Match up to 3% A Culture that is different than anywhere you've ever worked Flexible working hours Leadership Development Classes Growth Opportunities with a Fast Growing Company Are you looking for a career you love with plenty of...
-
Deli Host
2 days ago
Kingman, United States Love's Travel Stops & Country Stores Full timeAbout the RoleWe are seeking a highly skilled Deli Host to join our team at Love's Travel Stops and Country Stores. As a Deli Host, you will be responsible for delivering exceptional customer service, maintaining a clean and stocked deli area, and assisting with various tasks related to food preparation and sales.Key ResponsibilitiesProvide top-notch...
-
Part-Time Customer Service Representative
2 months ago
Kingman, United States Arizona State Gov Full timeArizona State Gov - JobID: 4592321 [Customer Service Representative] As a Customer Service Representative at the State of Arizona, you'll: Assist with the development, design, and copywriting of communications and promotional materials; Administer websites content; Coordinate and provide support for community relations activities at tourism events; Manage...
-
Kingman, United States Kingman Hospital, Inc. Full timePosition Title: CBO Cash Applications/Customer Service Department: Patient Financial Services Safety Sensitive: Yes Reports to: CBO Cash Applications/Customer Service Manager Exempt Status: Yes Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest,...
-
HVAC Service Manager
2 weeks ago
Kingman, United States Friendly Group Full timeThe HVAC Service Manager leads staff members who repair and maintain residential homes and commercial building heating and air conditioning systems. This manager routinely works directly with Field Supervisors, Service Technicians, CSR/Dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives....
-
GP Locum
3 weeks ago
Kingman, United States Integrity Placement Group Full timep> Family Practice Physician We are seeking a Family Practice Physician for a full-time role with our team in Kingman, Arizona! Located in Northwestern Arizona, our organization serves as a significant healthcare provider in the region. Situated near a historic route, we operate multiple campuses with 235 beds and employ nearly 2,000 staff members, over...
-
Family Practice
4 weeks ago
Kingman, United States Integrity Placement Group Full timeFamily Practice Physician We are seeking a Family Practice Physician for a full-time role with our team in Kingman, Arizona! Located in Northwestern Arizona, our organization serves as a significant healthcare provider in the region. Situated near a historic route, we operate multiple campuses with 235 beds and employ nearly 2,000 staff members, over 300...
-
Family Medicine Physician
4 months ago
Kingman, United States Integrity Placement Group Full timeFamily Practice Physician We are seeking a Family Practice Physician for a full-time role with our team in Kingman, Arizona! Located in Northwestern Arizona, our organization serves as a significant healthcare provider in the region. Situated near a historic route, we operate multiple campuses with 235 beds and employ nearly 2,000 staff members, over 300...
-
Experienced HVAC Service Technician
1 month ago
Kingman, United States Ambient Edge Full timeJob OverviewAt Ambient Edge, we're seeking a skilled Residential HVAC Service Technician to join our team. As a key member of our team, you'll be responsible for troubleshooting, diagnosing, repairing, and maintaining residential heating and cooling systems.Key ResponsibilitiesConduct thorough assessments of residential HVAC systems to identify issues and...
-
Delivery Driver
5 days ago
Kingman, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Package Delivery Driver
5 days ago
Kingman, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Personal Vehicle Delivery Driver
5 days ago
Kingman, United States United Parcel Service Full timeJob DescriptionSHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Delivery Driver
5 days ago
Kingman, United States United Parcel Service Full timeJob DescriptionSHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Seasonal Support Driver
5 days ago
Kingman, United States United Parcel Service Full timeJob DescriptionSHIFT YOUR FUTURESeasonal Support Driver SHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Personal Vehicle Delivery Driver
5 days ago
KINGMAN, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...
-
Seasonal Support Driver
5 days ago
KINGMAN, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...