Supervisor-PFS Cash Applications/Customer Service- Full Time

1 week ago

Kingman, United States Kingman Hospital, Inc. Full time

Position Title: CBO Cash Applications/Customer Service

Department: Patient Financial Services Safety Sensitive: Yes

Reports to: CBO Cash Applications/Customer Service Manager Exempt Status: Yes

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country.

The Supervisor assists in overseeing all functions related to Cash Applications and Customer Service for the Hospital and Physician Services.

Key Responsibilities

* Regularly directs the work of two or more full time employees.
* Counsels staff and handles employee complaints and grievances.
* Participates in the following processes: Interviewing and the selection of new personnel, promotional recommendations, employee evaluations and reviews, and corrective action of employees.
* Cash posting, Reimbursement Analysis, Adjustments, Auditing, Customer service interactions, Statement processing, Financial Counseling, Charity approval, Training of staff, and Resolution or completion of all payers' accounts.
* Monitors communications with patients regarding resolution of patient balances while safeguarding the public image of the hospital.
* Performs Quality Control in all areas of cash applications and customer service to help protect the organization's financial interest.
* Plans, organizes, coordinates, and assists with the controls of the systems by which patients billing and cash applications information is developed, processed and maintained; ensures that the design of these systems provides for timely, courteous and accurate behavior of staff providing these services at all times; monitors and evaluates the quality of the Cash Applications and Customer Service teams and takes appropriate action based on the findings.
* Develops and revises job descriptions for all department positions; interviews, selects and hires new or replacement staff to fill approved positions; deals effectively, courteously and professionally with reporting staff, peers and superiors, as well as with patients and visitors; effectively utilizes positive reinforcement to motivate staff and instill confidence; effectively utilizes employee improvement and corrective action methods when necessary; schedules work hours and assignments for employees to meet the needs of the Department's customers; administers hospital and department policies and procedures
* Provides opportunities for self and staff development through orientation, in-services, education, and needed training; maintains professional qualifications and remains abreast of current developments and trends in billing and reimbursement processes including billing; holds regular staff meetings to provide communication, direction, and education.
* Provides/coordinates community and education programs as needed; responds to physician requests, monitors the effectiveness of the support staff's services, and maintains a rapport with the Medical Staff members and their office personnel.
* Assesses current volumes, and projects/plans for future service needs; establishes operational goals and objectives; evaluates achievements at least annually.
* Develops and implements policies and procedures for the department; prepares policies and procedures for approval; evaluates the support staff's performance according to current industry principles in order to maintain and improve the level of care and results of the patient.

Required Qualifications

Education: High School Diploma or Equivalent required

Experience: Lead or supervisory experience in customer service, posting or collections and one (1) year supervisory experience required

Skills and Knowledge: Manages staff through positive reinforcement that motivates and instills confidence; typing and computer experience; verbal and numerical intelligence; ability to interact with the public; ability to motivate people and utilize resources in an organized manner; understanding of AHCCCS & Medicare and Commercial reimbursement, and State and Federal rules pertaining to healthcare collection practices.

Preferences

One (1) year supervisory experience, preferably in a clinic or hospital business setting with applicable experience.

Special Position Requirements [Optional section: any travel, security, risk, hazard or related special conditions which apply to the position]

Blood Borne Disease Exposure Category: Category III

Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]

Ability to sit for six to seven hours daily at a computer terminal; occasionally lifts and carries up to 15 pounds of files to storage area; must be able to deal calmly and effectively with frustrated and/or angry clients.

  • Customer Service Rep

    1 week ago

    Kingman, United States Kingman Regional Medical Center Full time

    Job Description Position Title: Customer Service Representative Department: Patient Financial Services Safety Sensitive: Yes Reports to: CBO Cash Applications Supervisor Exempt Status: No Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest highest...

  • Customer Service Representative

    2 months ago

    Kingman, United States Circle K Full time

    Circle K - 4008 Stockton Hill Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Represenative

    1 month ago

    Kingman, United States Ambient Edge Full time

    Under the general supervision of the Service Administrative Supervisor, the CSR's primary function is to service and support Ambient Edge customers. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The CSR is responsible for customer service by engaging, actively listening,...

  • GROUNDSKEEPER (FULL TIME)

    1 week ago

    Kingman, United States Compass Group Full time

    Compass Group - Kingman KUSD - 3033 MacDonald Avenue, Kingman, AZ 86401 [Building Maintenance] As a Groundskeeper at Compass Group, you'll: Provide quality customer service to customers by providing one-on-one attention to detail; Inspect common areas and report deficiencies to Maintenance Supervisor; Inspect exterior of the property and grounds and report...

  • Patient Access Representative

    1 month ago

    Kingman, United States Kingman Regional Medical Center Full time

    Job DescriptionFull Time: Main Admitting Friday - Monday (4) 10hr shifts Days Position Title: Patient Access Representative Department: Patient Access Safety Sensitive:YesNoReports to: Patient Access Manager Exempt Status:YesNo Position Purpose:All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's...

  • Patient Access Representative

    4 weeks ago

    Kingman, United States Kingman Regional Medical Center Full time

    Job Description Full Time: Main Admitting Friday - Monday (4) 10hr shifts Days Position Title: Patient Access Representative Department: Patient Access Safety Sensitive:YesNo Reports to: Patient Access Manager Exempt Status:YesNo Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's...

  • HVAC Customer Service Representative

    5 months ago

    Kingman, United States One Hour Air Conditioning and Heating Full time

    One Hour Air Conditioning and Heating Offers:Medical, Dental, Vision options as well as Company Paid for Life InsuranceIRA Match up to 3%A Culture that is different than anywhere you've ever workedFlexible working hoursLeadership Development ClassesGrowth Opportunities with a Fast Growing CompanyAre you looking for a career you love with plenty of room to...

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join...

  • Part-Time Customer Service Representative

    2 months ago

    Kingman, United States Arizona State Gov Full time

    Arizona State Gov - JobID: 4592321 [Customer Service Representative] As a Customer Service Representative at the State of Arizona, you'll: Assist with the development, design, and copywriting of communications and promotional materials; Administer websites content; Coordinate and provide support for community relations activities at tourism events; Manage...

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Provider Credentialing

    2 weeks ago

    Kingman, United States Kingman Regional Medical Center Full time

    Job DescriptionUnlock your potential for professional development! We are hiring Provider Credentialing/Payer Enrollment Specialist (Full Time) to join our Financial Services Team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor...

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Caregiver - Kingman Group Home (Full Time)

    4 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • Caregiver - Kingman Group Home (Full Time)

    3 weeks ago

    Kingman, United States Sevita Full time

    Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day....

  • RN (Days/Full Time) - Hospice Outpatient

    3 weeks ago

    Kingman, United States Kingman Regional Medical Center Full time

    Are you a compassionate RN who is looking to make a profound difference in the lives of patients and their families during the most challenging moments? If so, we invite you to become an essential member of our Hospice Home team! Kingman Regional Medical Center (KRMC) is located in beautiful northwest Arizona. Experience the magic of Kingman's stunning...

  • Deli Host

    1 week ago

    Kingman, United States Love's Travel Stops & Country Stores Full time

    About the RoleWe are seeking a highly skilled Deli Host to join our team at Love's Travel Stops and Country Stores. As a Deli Host, you will be responsible for delivering exceptional customer service, maintaining a clean and stocked deli area, and assisting with various tasks related to food preparation and sales.Key ResponsibilitiesProvide top-notch...