Administrative Assistant

3 weeks ago


Glendale, United States Forest Lawn Memorial-Park Association Full time

Forest Lawn Memorial Parks and Mortuaries is seeking an Administrative Assistant to support the Transfer Department in Glendale, CA. Responsibilities Perform data entry and verification in the internal record database related to cemetery property transfers. Prepare property transfer files, mail?out envelopes, certificates, and document copies for the verification process. Organize transfer files, ensure copies of original Transfer Agreements and other original documents are available before mailing originals. Maintain and check all departmental logs for accuracy. Answer incoming phone calls, take detailed messages, and answer questions from client families when possible. Transfer calls to the Transfer Paralegal or Manager and return calls in a timely manner to obtain additional information. Check voicemails and email information appropriately, collect payments, balance payments, prepare bank deposit slips, and cash reports. Ensure department work is distributed equally among Transfer Paralegals and files are ready for Manager/Executive signature. Direct non?Transfer Department calls to appropriate departments, keep Manager informed of significant concerns, pick up and deliver urgent mail, and practice confidentiality of all material and data handled by the department. Maintain inventory, order supplies, keep the department suite clean, organized, secure, and well?maintained, and drive to other Forest Lawn locations to take photos of tablets/interment spaces, retrieve records, and assist with translations if bilingual. Notarize documents if licensed as a notary public and may need to travel to other locations to notarize documents as requested. Requirements Bilingual preferred. High school diploma or GED required; Associates degree preferred. Minimum of three years experience in a customer service or clerical role. Valid California driver license required. Notary Public Commission preferred. Proficient knowledge of Microsoft Suite. Excellent communication and customer service skills. Must be able to meet strict deadlines and work under pressure. Able to work occasional weekends. Benefits Forest Lawn offers a comprehensive benefits package competitive with industry standards. For more details, visit the Forest Lawn benefits page. EEO Statement Forest Lawn is an equal opportunity employer and will consider all qualified applicants regardless of criminal history, in compliance with the Fair Chance Initiative for Hiring Ordinance. E-Verify Forest Lawn participates in the federal E-Verify program to confirm employment eligibility of all newly hired employees. Drug Testing Policy All job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. A positive drug test may result in the withdrawal of the job offer. #J-18808-Ljbffr



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