Training and Services Coordinator
3 weeks ago
Must have LMS experience.
Intermediate level admin. Mid level competency using PowerPoint, Excel and Word. Outlook skills. Has at least 2 years experience working in the administrative field. Professional demeanor and excellent phone and communication skills. Proven ability to work effectively on a team or as an individual. Proven ability to multi-task. Performs a variety of administrative functions. Schedules appointments. Composes memos, researches and creates presentations. Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports. Requires a high school diploma . Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
ROLE SUMMARY:
-Student registration process
-Support Instructors on loading and managing Course Content and updates
-Ensuring Course Schedule Accuracy
-Update system with customer evaluation forms for accurate NPS
Maintain the Global LMS schedule, and coordinate with the team, this is the main task.
-Customer Student Open Enrollment
-Internal Student Open Enrollment
Attend and help facilitate Staff Calls with Region Training Managers (RTMs)
-Weekly Schedule/Resource Review
-Weekly Risk Review
Website Management & LMS Alignment
-LMS is linked to Website
-Manage Website content & training offerings updates and sustain
Work with RTMs to issue requested Purchase Orders (PO) in assistance with internal/external training
Work with sub-contractor relationships
- Receive Quotes (sub-contractors)
-Initiate Workflows for Purchase Order
-Invoice Receive
-Mark orders Good Received (GR) in SAP
-Be the focal point for payment resolutions
RTM Admin Support on following:
-Equipment logistics support for instructors (shipping, tracking, receiving)
-Assist Instructors for Printing Manuals Process Ownership (pcard or otherwise)
-Assist instructors for printing Student Certificates
-Coordinate Customer Student Give-aways
-Assist RTMs with facility coordination
-Ensure timely closure of training projects by tracking full completion documentations from instructors (attendance sheets, completion certificates, student certificates..etc)
- Basic technical knowledge of electrical and computer systems to handle electrical parts safely and keep track of calibration records.
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