Customer Support Specialist

** Customer Support Specialist at ABC Legal**

If interested in this job, please submit an application

**Customer Support Specialist**

Longmont, CO **About Docketly:**

Docketly, affiliate of ABC Legal Services, is an appearance counsel provider. We match local attorneys with large firms in need of coverage for short, procedural hearings nationwide. We are seeking a Recruiting Specialist who can help us recruit new attorneys to handle cases posted by our client law firms. Our culture is casual, open, and direct. We support independent thinking and its important to us that we support employee growth so you can do your best work every day.

**Key Responsibilities:**

* Works with attorneys to schedule court coverage

* Contacts attorney leads through cold calling, emailing, or other referral methods

* Maintains a given monthly recruiting quota

* Establish, develop and maintain positive business and customer relationships

* Actively identifies emerging markets and market shifts by coordinating with Customer Success

* Suggests innovative ideas to increase network and improve customer experience

* Recruits eligible attorneys to sign up and expand their business through hearing opportunities

* Answers incoming calls providing basic information regarding hearings and schedules

**Qualifications:**

* Minimum 1 years experience in a related function with recruiting and/or engagement in professional services or related function

* Experience in the legal industry a plus

* Experience in a customer service related role preferred

* Prior experience with phone sales, instruction, education, coordination, or similar prior duties is preferred but not required

* Excellent verbal and written, organizational, presentation, and communication skills

* Tech-savviness (specifically, knowledge of Mac OS and the Google suite)

* Self-starting mentality; were looking for team members who can think critically and help us grow our business

* Must have a team player mentality and help other departments when needed

**Being a Docketly employee means:**

* Comprehensive Medical, Dental Vision Coverage

* 401K plan with company matching

* 11 Paid holidays annually

* PTO days

* Transit benefits

* Excellent growth opportunities

**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:

- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

- **Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find content-skip menus available at any time by clicking Alt+2, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, not allowing the focus to drift outside.

Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to jump to specific elements.

**Disability profiles supported on our website**

* **Epilepsy Safe Profile:** this profile enables people with epilepsy to safely use the website by eliminating the risk of seizures resulting from flashing or blinking animations and risky color combinations.

* **Vision Impaired Profile:** this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.

* **Cognitive Disability Profile:** this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.

* **ADHD Friendly Profile**: this profile significantly reduces distractions and noise to help people with ADHD, and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

* **Blind Users Profile (Screen-readers):** this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind users computer, and this site is compatible with it.

* **Keyboard Navigation Profile (Motor-Impaired):** this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as M (menus), H (headings), F (forms), B (buttons), and G (graphics) to jump to specific elements.

**Additional UI, design, and readability adjustments**

- **Font adjustments ** users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line