Service Coordinator
3 weeks ago
Description
Position Overview:
Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
* Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.
* Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports
* Manage parts inventory
* Manage parts ordering
* Take all inbound customer service calls (estimated to be about 15-20% of workload)
* Assist field technicians in troubleshooting
* Create service SOPs
* Manage open box inventory and refurbishment process
* Maintain parts lists and technical drawings
* Seek, promote, generate, and communicate potential sales leads to outside sales staff
* Assist in scheduling, organizing, and attending tradeshows
* Assist in maintaining showroom
* Conduct service training
General Sales Support
* Cross train with Inside Sales Coordinators for coverage
* Become an additional contact for direct customer sales
* Assist Inside Sales Reps with managing sales duty overflow
* Assist and complete special projects as required
* Assist with customer visits to corporate offices or dealer meetings
* Communicate effectively and often with sales team, customers and all internal departments
* Prepare, manage, and ship sales materials to dealers.
* Assist with tradeshow set-up/teardown
Maintain Work Practices:
* All paperwork and database entries filled out completely and accurately
* Maintain work area to 5S standards as posted in work area
* Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts
Marginal Job Functions:
* Follow all related SOP's
* Other duties and responsibilities as needed
Requirements
Education:
* Associate degree or combination of equivalent of education and experience preferred
Experience:
* Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
* 1 - 3 years of experience in customer service preferred
Other Requirements:
* Proficient in Excel, Work, PowerPoint, Outlook, Internet
* Not required but strongly preferred: Experience in Microsoft CRM and SAP.
* Occasional domestic travel will be required
* Occasional field service work will be required
* Valid driver's license is required
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
* Health & Dental Insurance
* Company paid Life Insurance
* 401(k)
* Paid Time Off benefits
* Product discounts
* Wellness programs
EOE/M/W/Vet/Disability
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