In-House Marketing Representative

1 week ago

Orlando, United States Hilton Grand Vacations Full time

There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.As an In House Marketing Representative, you will be responsible for the promotion of booking eligible onsite guests to attend the HGV presentation or the selling of a vacation package to HGV resort. Responds to guests in a timely manner and represents HGV's Cultural Values while demonstrating Customer Services based on HGV Values. Each team member is encouraged to carry out all reasonable requests by management, which the team member is capable of performing Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers. Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour. Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information. Maintains established Minimum Performance Standard on monthly basis. Reviews production reports and advises MOD in writing on any challenges within the month the tour shows or package is sold. Contacts all guests through onsite call campaigns through company CRM systems. Provides information to Fulfillment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour. Additional Responsibilities: Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves. Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly. Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards. Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues. Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement. What are we looking for? To fulfill this role optimally, you must possess the following minimum qualifications and experience: High School Diploma or equivalent Able to work varying hours and shifts, including weekends and public holidays 1+ year of face-to-face consumer sales/marketing experience Excellent interpersonal and guest relations skills Must be highly driven and a self-starter Detailed understanding of local area It would be helpful in this position for you to demonstrate the following capabilities and distinctions: BA/BS/Bachelor's Degree What will it be like to be a Team Member.....Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.HGV now offers Day One Team Member BenefitsDon't wait Apply Today.EOE/Disabled/VeteransWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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