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Sr. Medical Customer Service Rep

4 months ago

Atlanta, United States MultiPlan Full time

Sr. Medical Customer Service Representative

Remote

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company.  We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.  We are MultiPlan and we are where bright people come to shine

Find more information on what it’s like to be a MultiPlan employee on our Careers page at

www.multiplan.com

JOB ROLES AND RESPONSIBILITIES

  1. Mentor new team members as requested by the Team Leader. Monitor trainee accuracy and update Team Leader on progress.
  2. Manage professional growth by collaborating with Team Leader and quality assessors to identify individual training needs concerning performance, productivity and quality and ensure training goals are met. Work with Management to constantly improve procedures, environment and policies.
  3. Handle high priority and escalated internal, external and/or client campaigns/issues.
  4. Coach less experienced team members for optimal quality, data integrity, consistency and performance.
  5. Communicate with customers primarily by phone to verify and correct demographic information
  6. Educate Providers; research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.
  7. Ensure delivery of accurate information updates for input into all of the Company’s applications.
  8. Identify ways to improve current processes and work with Team Leader to implement new procedures.
  9. Keep Team Leader aware of pertinent issues and information warranting their knowledge, action or resolution.
  10. Collaborate, coordinate, and communicate across disciplines and departments.
  11. Ensure compliance with HIPAA regulations and requirements.
  12. Demonstrate Company’s Core Competencies and values held within.
  13. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.
  14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.