Embedded Linux Support Engineer III

2 weeks ago

Akron, United States The Ladders Full time
We are seeking a highly skilled Embedded Linux Engineer to join our team and lead technical support for Ezurio's customers designing with System-on-Modules (SoMs) and Single Board Computers (SBCs). The ideal candidate will have extensive experience in embedded systems software design, exceptional proficiency with Yocto Linux, and a passion for supporting customers through design challenges. Role will support customers throughout their design cycle, including initial bring-up of the SoM development kit, software development & integration, debugging challenges, and post-production support.

RESPONSIBILITIES

  • Provide professional design and integration support to Ezurio's customers, with a specific focus on SoMs and Yocto Linux.
  • Develop a strong understanding of Ezurio's SoM product offering, including system-level features/benefits with a focus on the Yocto Linux Board Support Package and how a customer would develop and integrate their user-space application.
  • Troubleshoot customer issues via phone, email, and web-based case management system.
  • Take full ownership of customer technical support including providing timely responses to inquiries, holding live debug sessions, and seeing problems through to resolution.
  • Work closely with sales team to prioritize and best serve customers.
  • Develop customer-facing demos, write documentation, and author FAQs.
REQUIREMENTS
  • Very proficient with Yocto Linux running on ARM Microprocessors.
  • Someone who thrives on solving complex problems and prides themselves on delivering a solution.
  • Technical aptitude with creative problem-solving and troubleshooting abilities.
  • Excellent communication skills (both oral and written), ability to work with a keen sense of urgency, and a positive attitude are core to this position.
  • Strong time-management and organizational skills.
  • Proven ability to work effectively with cross-functional team members.
  • Experience with Wi-Fi and/or Bluetooth is preferred.
  • Experience with Buildroot Linux and/or Android is nice-to-have.
EDUCATION/EXPERIENCE
  • Bachelor's degree, preferably in a technical discipline (Computer Science, Electrical Engineering, Computer Engineering, etc.) or relevant prior experience required.
  • 3-5 years of experience with ARM-based Microprocessors utilizing Yocto Linux.

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