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![Radisson Hotel Portland Airport](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
2 months ago
We are seeking a dynamic and experienced Front Desk Supervisor to join our team. The ideal candidate will be responsible for directing, planning, and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.
Position Information:
Full-time position, hourly rate of $19.
Key Responsibilities:
Oversee all aspects of guest registration and check-out processes
Maintain high standards of customer service and enforce zero tolerance for poor service
Manage reservation processes for both social and group guests
Train and supervise front desk staff
Assist in maintaining budget controls and increasing transient sales
Essential Functions:
Manage all aspects of guest registration and check-out following prescribed procedures
Assist in administering communication policies between front desk staff, guests, and hotel
Maintain and enforce high levels of customer service
Respond to guest inquiries, requests, and complaints
Implement reservation processes for social and group guests
Maintain comprehensive knowledge of hotel facilities, room types, rates, and packages
Assist with staff documentation, including hiring, performance evaluations, and terminations
Plan, direct, and coordinate monitoring of front desk activities
Train staff on selling techniques, customer service skills, and hotel promotions
Increase transient sales and maintain budget controls
Drive company vans for guests when required
Assist with monthly staff meetings
Perform all other duties as assigned
Qualifications:
Two years of hotel front desk experience preferred
Previous supervisory experience preferred
Possession of required government licenses or certificates
Strong knowledge of front office operations
Detail-oriented with excellent organizational skills
Ability to read, write, problem-solve, and communicate effectively
Maintain a professional appearance at all times
Prior cash handling experience
Ability to multi-task and work well under pressure
Capable of following verbal and written instructions
Flexible schedule availability
If you are a hospitality professional with a passion for delivering exceptional guest experiences and have the skills to lead a front desk team, we encourage you to apply for this position.
We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
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