Front Desk Supervisor

1 month ago

Portland, United States Portland Holiday Inn Full time

Hotel: 

Portland Holiday InnFront Desk SupervisorFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Get To Know Us:

The Holiday Inn Portland Airport, is a full-service hotel and conference center with 240 suites host to fabulous guests. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality we provide at the Portland Holiday Inn.

Pay Rate: $19.50-$23.00 /hr DOE

Status: Open until filled

Hours: Full Time

We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.

This role plays an important part in our culture:

Service: 

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

Perseverance: 

  • Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

  • You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization

Respect: 

  • You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation: 

  • You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork: 

  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

What do we need from you to be successful in this role?

  • Previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards. 
  • Excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
  • The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
  • The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
  • Hotels operate 24 hours a day, 7 days a week.  Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

__________________________________________________

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.Notice of candidate Privacy Rights:

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