Membership Manager

2 weeks ago

Falls Church, United States AIHA Full time
About the Role

AIHA seeks a skilled Manager, Membership who is excited about improving the experience for our members, helping us grow the membership, and is seeking an opportunity to gain experience within an expanding professional organization. This position will work closely with the Director, Membership & Technology to develop and execute strategy for member recruitment, retention, and engagement. If you enjoy seeing the success of your membership recruitment and retention marketing efforts, this position is for you

This position is responsible for handling the day-to-day activities of the membership department, including membership marketing, recruitment and retention, and membership campaigns resulting in membership growth. They will regularly interact with members and provide excellent customer service, so members feel supported by AIHA and understand the value of their membership. This position will report to Director, Membership & Technology.

Essential Duties and Responsibilities

Membership Acquisition

  • Develop and execute strategies to attract new members, including targeted marketing campaigns, outreach efforts, and networking events.
  • Identify potential new member segments and create tailored approaches to appeal to their needs and interests.
  • Collaborate with marketing team to create compelling messaging and materials to promote membership benefits.

Membership Retention

  • Implement initiatives to enhance member retention rates, such as member surveys, feedback mechanisms, and personalized outreach efforts.
  • Analyze member engagement data and identify trends to proactively address any issues or concerns.
  • Analyze member benefits and utilization and proactively recommend adjustments or enhancements.

Member Engagement and Communication

  • Facilitate communication channels between members and the association, ensuring that members are informed about member benefits and opportunities.
  • Organize and coordinate new member onboarding and orientation process.
  • Manage Membership Advisory Group

Database Management and Reporting

  • Working with Member & Customer Relations team, maintain accurate records of membership data.
  • Generate regular reports on membership trends, growth, and engagement levels for internal stakeholders.
  • Utilize data insights to make informed decisions and adjustments to membership strategies, as needed.

Collaboration and Stakeholder Management

  • Work closely with other departments, including marketing, meetings, education, and government relations, to ensure that membership initiatives align with overall organizational goals.
  • Cultivate relationships with key stakeholders, including members, volunteers, sponsors, and industry partners to enhance the value proposition of membership.

Financial Responsibilities

  • Be conversationally aware of the budget for Membership and able to manage, in consultation with Director.
  • Assist Director in developing accurate projections, monitor income and expenses, and ensure the maintenance of accurate and detailed records.
  • Work with Finance Group to ensure proper invoicing and crediting.
  • Assist in developing entrepreneurial and innovative approaches to Membership to ensure financial success.
  • Support a strong value proposition for Membership.

Supervisory Responsibilities

  • Supervise the at least one member from Membership.
  • Maintain a first-class team in coordination with supervisor, which may include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and all applicable laws.
  • Effectively and thoroughly communicate short and long-term goals as well as shared vision with direct report(s).
  • Develop direct report(s) through personal development plans and cross-functional assignments, delegate projects and responsibilities for achieving goals to staff
  • Provide action-oriented guidance and support.
Qualifications

Required:

  • 10 – 15 years of experience in membership recruitment, retention, and engagement.
  • At least 2 years’ work or volunteer experience in professional membership organization or association.
  • Progressive leadership experience in association or non-profit setting achieving revenue goals, maintaining database integrity, and managing budgets.

Preferred:

  • At least 5 years of supervisory experience.
  • Experience with database management and reporting tools. Experience with Association Anywhere, ACGI, is a plus.
To Truly Excel, You Will:
  • Have strong interpersonal and communication skills, with the ability to build rapport and foster relationships with diverse stakeholders.
  • Have a proven track record of developing and executing successful membership acquisition and retention strategies.
  • Be highly organized with excellent project management skills and the ability to manage multiple competing priorities.
Travel

Travel for this position may be required for our annual conference.

Remote Work & Residency Requirement

This position is eligible to work remotely with the exception of Mondays. From time to time, it may be required to come into the office additional days based on business needs.

Based on our business set-up and to maximize remote work opportunities, AIHA only employs individuals who live in Washington, DC, Maryland, or Virginia. To be considered a candidate must live in, or be willing to relocate to, Washington, DC, Maryland, or Virginia.

PandoLogic. Category:Customer Service, Keywords:Membership Manager, Location:Falls Church, VA-22042

  • Association Management Professionals

    2 weeks ago

    Falls Church, United States RMK Productions Full time

    RMK Productions is hiring association management professionals on a  contract basis. We are a  woman-owned, small business that has been offering Association Management and Event Planning Services for almost two decades.  We are hiring several association management consultants who have unique business skills and are interested in working on a contract...

  • Association Management Professionals

    2 weeks ago

    Falls Church, United States RMK Productions Full time

    RMK Productions is hiring association management professionals on a contract basis. We are a woman-owned, small business that has been offering Association Management and Event Planning Services for almost two decades. We are hiring several association management consultants who have unique business skills and are interested in working on a contract basis....

  • Association Management Professionals

    2 weeks ago

    Falls Church, United States RMK Productions Full time

    RMK Productions is hiring association management professionals on a  contract basis. We are a  woman-owned, small business that has been offering Association Management and Event Planning Services for almost two decades.  We are hiring several association management consultants who have unique business skills and are interested in working on a contract...

  • Association Management Professionals

    Found in: Jooble US O C2 - 3 days ago

    Falls Church, VA, United States RMK Productions Full time

    RMK Productions is hiring association management professionals on a contract basis. We are a woman-owned, small business that has been offering Association Management and Event Planning Services for almost two decades. We are hiring several association management consultants who have unique business skills and are interested in working on a contract basis. ...

  • Evening Manage

    Found in: Jooble US O C2 - 3 days ago

    Falls Church, VA, United States RMK Productions Full time

    RMK Productions is hiring association management professionals on a contract basis. We are a woman-owned, small business that has been offering Association Management and Event Planning Services for almost two decades. We are hiring several association management consultants who have unique business skills and are interested in working on a contract basis. ...

  • Manager

    2 weeks ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Manager

    4 days ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Contracts Manager

    2 weeks ago

    Falls Church, United States Agil3 Technology Solutions (A3T) Full time

    Job DescriptionJob DescriptionThe Contracts/Subcontracts Manager/Administrator establishes the highest-level contract strategy and drives implementation of strategic contract opportunities with the most significant impact to the company. This includes having experience with Federal Acquisition Regulation (FAR) and DFAR guidelines, contract/subcontract,...

  • Contracts Manager

    5 days ago

    Falls Church, United States Agil3 Technology Solutions (A3T) Full time

    Job DescriptionJob DescriptionThe Contracts/Subcontracts Manager/Administrator establishes the highest-level contract strategy and drives implementation of strategic contract opportunities with the most significant impact to the company. This includes having experience with Federal Acquisition Regulation (FAR) and DFAR guidelines, contract/subcontract,...

  • Association Management Professionals

    6 days ago

    Falls Church, VA, United States RMK Productions Full time

    RMK Productions is hiring association management professionals on a  contract basis. We are a  woman-owned, small business that has been offering Association Management and Event Planning Services for almost two decades.  We are hiring several association management consultants who have unique business skills and are interested in working on a contract...

  • Account Executive

    Found in: Dice One Red US C2 - 2 weeks ago

    Falls Church, United States DB Recruitment Group Full time

    Cyber Security Account Executive - Federal MarketsTysons, VAOTE Salary: $300,000 per year (Base $150,000 with $150,000 commission) Company Overview:Our client specializes in cutting-edge cybersecurity solutions, catering to both government andcommercial sectors. Our comprehensive suite of services enhances security from the groundup, covering everything from...

  • Subcontracts Administrator

    2 weeks ago

    Falls Church, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionGrowing government contractor looking to bring on a Subcontracts Administrator. The position does require viable candidates to be on-site 2-3 days a week in McLean, VA. As a Senior Subcontract Administrator, you will:Need full knowledge of U.S. Government contracting laws, regulations (FAR, DFARS, etc.), and government...

  • Subcontracts Administrator

    4 days ago

    Falls Church, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionGrowing government contractor looking to bring on a Subcontracts Administrator. The position does require viable candidates to be on-site 2-3 days a week in McLean, VA. As a Senior Subcontract Administrator, you will:Need full knowledge of U.S. Government contracting laws, regulations (FAR, DFARS, etc.), and government...

  • Recruiter

    2 weeks ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Consultant

    3 days ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Project Consultant

    3 weeks ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Counselor

    2 weeks ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Counselor

    4 days ago

    Falls Church, United States 11th Hour Service Full time

    Job DescriptionJob DescriptionAbout 11th Hour Service11th Hour Service is a fast-growing, people-centric, Management Consulting and Advisory firm providing forward-thinking solutions to government and commercial organizations. The firm’s experience spans nearly 20 years and is focused across several domains, including financial management, analytics, and...

  • Club Manager

    2 weeks ago

    Idaho Falls, United States Gold's Gym Idaho Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingHealth insuranceManagement/Leadership Duties:Manage Member Service Team to ensure policies and procedures are followed at all timesHires, trains and supervises member service team members for the Front Desk, Kids Club and Housekeeping Associates.Manages customer experience utilizing survey...

  • Associate Director, Finance and Operations

    Found in: Jooble US O C2 - 4 days ago

    Falls Church, VA, United States Washington Metropolitan Chapter Community Associations Institute Full time

    We are seeking an experienced and detail-oriented Associate Director, Finance and Operations to join our team. As the Associate Director, you will play a key role in implementing the strategic direction of the association through financial management and office operations. If you thrive in a collaborative environment, enjoy working with a small staff, and...