Sales Manager

4 weeks ago

Odessa, United States Penn Foster Inc Full time

Job Title: Sales Manager The Sales Manager (SM) reports to the General Manager/VP and Cemetery VP and manages the Family Service Professionals and/or Advanced Planning Professionals, providing customer service at a location or multiple locations. The Sales Manager works closely with the General Manager, Advanced Planning Professionals (APP), and Family Services Professionals (FSP), often on a daily basis. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). He/She is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with families to fulfill their death care needs. The Sales Manager’s duties must be performed consistent with company mission and values and in adherence to company policies and procedures. Responsibilities: Coach Family Service Professionals and/or Advanced Planning Professionals regarding customer service, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, and sales guideline interpretation. Responsible for scheduling, lead distribution, follow-up, and managing a sales team, without the requirement to sell a product/service. Generate sales leads through serving at-need families, networking, and community interaction; partner with other businesses, arrange and coordinate group seminars. Assist the VP in developing the annual location pre-need sales budget and ensure that it is met. Accountable for a 24-hour response to customer complaints and teaching professionals how to turn complaints into opportunities. Establish and review activity and performance plans for professionals. Manage hiring, discipline, termination, training, advancement, and placement of professionals. Oversee management of assigned professionals, including attendance, absenteeism, leave, pay issues, and performance. Communicate team progress to the General Manager and Cemetery VP. Work with all personnel to ensure customer satisfaction. Ensure compliance with federal, state, and local sales practices regulations (i.e., “No Call” Legislation). Review sales contracts to ensure adherence to guidelines. Lead change initiatives that support seamless service. Act as a resource for estate planning to increase market share. Mentor sales professionals by leading by example and monitoring performance. Perform any other duties as directed by management, with no physical contact with remains at any time. Minimum Requirements: Equivalent to high school education with 1-3 years’ experience as a Family Service Professional or Advanced Planning Professional. 2-3 years sales management experience or related field. Must be an authorized driver as per Legacy Group Guidelines. A valid insurance license may be required in some states. A history of community, civic, volunteer, or sectarian work within the market is an asset. Knowledge of computers and relevant software. Skills: Good written and verbal communication skills for interactions with grieving families, co-workers, and stakeholders. Ability to collaborate easily with co-workers and work independently on projects. Innovative problem-solving skills and the ability to achieve results. Willingness to share viewpoints and listen attentively to others' ideas. Timely and effective communication with management. Proactive contribution to group objectives and willingness to help others. Ability to interface well with personnel at all levels. #J-18808-Ljbffr

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