Current jobs related to Change Manager and Technical Operations Lead - Chicago - Imagine Communications
-
Technical Product Manager
1 week ago
Chicago, Illinois, United States C4 Technical Services Full timeRole Overview:As a key member of our Talent Analytics team, the Technical Product Owner will serve as the primary technical expert in talent experience and compliance survey systems.You will engage directly with internal clients to assess and address their needs, ensuring the seamless operation, enhancement, and expansion of survey initiatives.This role...
-
Technical Product Manager
2 weeks ago
Chicago, Illinois, United States McDonald's Corporation Full timeJob Title: Technical Product Manager - Change and ReleaseMcDonald's is accelerating its growth strategy by putting customers and people first, demonstrating competitive advantages, and strengthening its brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.Key Responsibilities:Coordinate the...
-
Technical Product Manager
1 week ago
Chicago, Illinois, United States McDonald's Corporation Full timeJob Description:McDonald's is accelerating its growth strategy, putting customers and people first, and demonstrating its competitive advantages to strengthen its brand.We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)Our...
-
Change Management Specialist
1 week ago
Chicago, Illinois, United States The LaSalle Group Full timeChange Management SpecialistLaSalle Network has partnered with a major CPG client to support a Change Management Specialist role. As a Change Management Specialist, you will play a critical role in driving successful change initiatives across their organization. You will work closely with cross-functional teams to support both technical and business...
-
Change Management Consultant
1 month ago
Chicago, United States LaSalle Network Full timeLaSalle Network has partnered with a major CPG client who needs a Change Management Consultant. As a Change Management Consultant, you will play a critical role in driving successful change initiatives across their organization. You will work closely with cross-functional teams to support both technical and business transformations, ensuring a smooth...
-
Change Management Specialist
2 weeks ago
Chicago, Illinois, United States LaSalle Network Full timeChange Management ConsultantLaSalle Network is partnering with a leading CPG company to drive successful change initiatives across their organization. As a Change Management Consultant, you will play a critical role in supporting both technical and business transformations, ensuring a smooth transition and adoption of new processes, systems, and...
-
Security Operations Manager
4 weeks ago
Chicago, Illinois, United States Forbes Technical Consulting Full timeJob Title: Security Operations ManagerJob Summary:We are seeking a highly skilled Security Operations Manager to join our team at Forbes Technical Consulting LLC. As a key member of our security team, you will be responsible for overseeing the implementation and maintenance of our security infrastructure, including firewalls, cloud access security brokers,...
-
Senior Manager Technical Operations
7 days ago
Chicago, United States Avetix Group Full timeAvetix are partnered with an exciting Biotech based in Chicago. They are looking to add a Senior Manager of Technical Operations to their growing teamThe right candidate must have: (please do not apply if you do not have the first)Sterile Fill manufacturing experienceFamiliar with API manufacturingEssential Duties and Responsibilities:Manage day to day...
-
Senior Manager Technical Operations
6 days ago
chicago, United States Avetix Group Full timeAvetix are partnered with an exciting Biotech based in Chicago. They are looking to add a Senior Manager of Technical Operations to their growing teamThe right candidate must have: (please do not apply if you do not have the first)Sterile Fill manufacturing experienceFamiliar with API manufacturingEssential Duties and Responsibilities:Manage day to day...
-
Change Management Specialist
1 week ago
Chicago, Illinois, United States LaSalle Network Full timeLaSalle Network is seeking a skilled Change Management Specialist to support a major CPG client in driving successful change initiatives across their organization. As a Change Management Specialist, you will play a critical role in developing and implementing change management strategies and plans to support business and technical transformations.Key...
-
Change Management Consultant
4 weeks ago
Chicago, United States LaSalle Network Full timeLaSalle Network has partnered with a major CPG client who is in need of a Change Management Consultant. As a Change Management Consultant, you will play a critical role in driving successful change initiatives across their organization. You will work closely with cross-functional teams to support both technical and business transformations, ensuring a smooth...
-
Organizational Change Management Specialist
1 month ago
Chicago, Illinois, United States Blue Skies Consulting Full timeAbout the RoleThe Organizational Change Management (OCM) Lead is a critical position at Blue Skies Consulting, responsible for planning and delivering all change management activities within the context of a system deployment or business/technical transformation project.Key ResponsibilitiesDevelop and execute a comprehensive change management strategy to...
-
Change Management Consultant
2 weeks ago
Chicago, United States SoftServe Full time***Must be based in Austin, TX or Chicago, IL*** Job Profile SummaryAs the a Change Management leader, you will be responsible for spearheading Softserve's change management service offerings, working closely with clients across various industries to guide them through successful transformations. You will play a leadership role in the Change Management...
-
Change Management Specialist
4 weeks ago
Chicago, Illinois, United States LaSalle Network Full timeChange Management Consultant Job DescriptionLaSalle Network is seeking a skilled Change Management Consultant to drive successful change initiatives across our client's organization. As a Change Management Consultant, you will play a critical role in supporting both technical and business transformations, ensuring a smooth transition and adoption of new...
-
IT Manager
1 week ago
Chicago, Illinois, United States Bally's Corporation Full timeAbout Bally's Corporation:Bally's Corporation is a leading entertainment company with a global presence in digital gaming and traditional casino venues.We're recognized for our innovation, energy, and dedication to creating thrilling gaming experiences.As a world-class entertainment destination resort, Bally's Chicago will set a new standard for...
-
Chicago, Illinois, United States Stripe Full timeAbout StripeStripe is a financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead.About the TeamThe Payments Acceptance organization owns critical payment flows and a platform...
-
Sr Technical Lead
1 month ago
Chicago, United States United Airlines Full timeDescription There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...
-
Change Management Consultant
4 weeks ago
Chicago, Illinois, United States LaSalle Network Full timeJob Title: Change Management ConsultantLaSalle Network is seeking a Change Management Consultant to join our team. As a Change Management Consultant, you will play a critical role in driving successful change initiatives across our organization. You will work closely with cross-functional teams to support both technical and business transformations, ensuring...
-
SAP S/4HANA Change Management Lead
2 weeks ago
Chicago, Illinois, United States LaSalle Network Full timeS/4 Senior Change Manager Job DescriptionLaSalle Network is partnering with a leading food manufacturing company to hire a seasoned S/4 Senior Change Manager to spearhead their digital transformation. This individual will lead the strategic direction and execution of change management efforts within the S/4 HANA implementation projects.Key...
-
Senior Manager
7 days ago
Chicago, Illinois, United States The Chicago Board Options Exchange Full timeAt The Chicago Board Options Exchange, we're seeking a seasoned Technical Product Lead to spearhead the development of our cutting-edge EMS/OMS platform, Silexx. As a key member of our Risk & Market Analytics team, you'll collaborate with engineers to gather requirements, translate user needs into detailed technical specifications, and design innovative...
Change Manager and Technical Operations Lead
4 months ago
Every day, Imagine Communications is delivering billions of media moments all over the world anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.
Why Imagine?
Imagine Communications offers a generous Medical, Dental, Vision and Life Insurance package and HSA and 401(k) options with company matching. We like to make sure all our employees are safe when travelling so weve got travel insurance covered too. Employee Wellbeing is a priority for us, so all employees and their family have access to our EAP and Wellness programs, including LifeSpeak and Vitality. Volunteer in your community and we will pay for that too.
A Bit About The RoleThe Change Manager and Technical Operations Lead will serve as the central point for change and major incident management, operations orchestration, and delivery oversight. This role is crucial in controlling the direction and escalation of incoming Managed Services incidents and service requests, as well as facilitating project plans. The individual in this position will act as an Incident Commander, Operations Orchestrator, and Delivery Captain, ensuring that all team members are aligned and working toward resolving issues efficiently.
Key Responsibilities:
Incident Command and Operations Orchestration:
- Situation Assessment: Evaluate incoming incidents and service requests, providing critical analysis and pushing back when necessary to maintain control.
- Coordinating Response Efforts: Align and direct team members to ensure a cohesive response to incidents and service requests.
- Communication: Keep stakeholders informed about the status and progress of incident resolution through regular updates.
- Task Delegation and Impediment Removal: Assign tasks to team members and assist in removing any obstacles that may hinder progress.
- Resource Management: Ensure the necessary resources are available and utilized effectively to meet service demands.
Agile Ceremonies and Requirement Gathering:
- Agile Ceremonies: Run Agile ceremonies in a global manner to support a single cross-functional unit.
- Requirement Gathering: Collaborate with stakeholders to gather and prioritize service requirements for upcoming and in-flight projects.
- Change Management: Facilitate and report on an updated automated Change Management Process.
- Team Development: Support and foster the development of a cross-functional support team.
Operational Responsibilities:
- Development Oversight: Work closely with the development team to ensure services are built according to specifications and necessary requirements are met.
- Deployment Planning: Oversee the planning and execution of service deployments.
- Performance Monitoring: Monitor service performance to ensure compliance with SLAs (Service Level Agreements).
- Incident Management: Manage and resolve service-related incidents, ensuring timely communication with stakeholders.
Service Improvements:
- User Feedback: Collect and analyze user feedback to identify areas for service improvement.
- Continuous Improvement: Implement changes to enhance service performance, usability, and reliability.
- Metrics and Reporting: Track key performance indicators (KPIs) and generate reports on service health and performance.
- Status Updates: Provide regular updates to stakeholders on service status, roadmap progress, and any issues, utilizing the client profile in JIRA.
Interface Management:
- Development Team: Collaborate on requirement specifications, feature development, and bug fixes, regularly reviewing progress and providing feedback.
- QA Team: Coordinate on testing strategies, plans, and execution to ensure issues are resolved before release.
- Project Management & DevOps Team: Plan and manage deployments, monitor service health, and respond to incidents, ensuring infrastructure and operations align with service needs.
- Product Management: Align service vision and strategy with overall product goals, coordinating on roadmap planning and feature prioritization.
- Customer Support: Ensure support teams are trained and equipped to assist users, working together to resolve customer issues and gather feedback.
- Security: Work with security teams to ensure services are secure and compliant with security policies, assisting in evidence gathering for audits.
- Regulatory Compliance: Ensure services comply with relevant regulations and industry standards, aiding in evidence gathering for audits.
- Proven experience in incident management, operations orchestration, and service delivery.
- Strong leadership and communication skills.
- Expertise in Agile methodologies and ceremonies.
- Proficiency in resource management and performance monitoring.
- Familiarity with regulatory compliance standards (e.g., SOC).
- Experience with JIRA or similar service management tools.
- ITIL V3 or V4 Qualification.
Celebrating difference, together stronger
At Imagine Communications, we dont just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our customers, our employees, our products, and our communities. We are committed to providing an environment of mutual respect. Imagine Communications is proud to be an equal opportunity workplace and is an affirmative action employer.
