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End User Support II

2 months ago

Norfolk, United States Eastern Virginia Medical School Full time

Overview:

Position provides implementation and maintenance of all desktop/laptop computer capabilities in a complex network environment for the Department of OBGYN.

This position requires travel to OBGYN locations and affiliated centers as necessary.

Responsibilities:
  • Duties include, but are not limited to prioritizing, project analysis, development and maintenance; initiating and performing system improvements or enhancements; researching and understanding new hardware and software systems; and taking appropriate action to correct user problems and concerns.
  • Planning, designing and maintaining the facilitys automation activities to facilitate cost-effective management of institute-wide programs, quality control of information and data, assuring compliance with third-party governing regulations, standards and directives, and to meet the Institutes internal and external information needs in conjunction with the Network Administrator.
  • Installing and implementing new data processing hardware equipment and components.
  • Troubleshooting and solving personal computer, Hewlett-Packard LaserJet (all models) and other printers, and local area network components and infrastructure hardware problems.
  • Serves as the facilitys coordinator for planning, designing, and technical support needs including coordinating system configuration needs with in-house technical staff and equipment vendor personnel in conjunction with the Network Administrator.
  • Conduct support for all departmental desktop and laptop systems to include:
    • Installing new PCs and related client applications with full network capabilities.
    • Configuring PCs for local access security, web security, anti-virus protection, spyware protection and Operating System security patches.
    • Installing and configuring VPN and remote management software.
    • Repairing all types of software damage, including Operating System re-install where required.
    • Repairing hardware malfunctions within limits of vendors warranty support.
    • Installing and configuring network printers.
    • In conjunction with the Network Information Center (NIC), perform network administration for all Novell, Microsoft, Blackboard, Outlook, and related user accounts for the department
  • Install Department and Network printers and assist with troubleshooting.
  • Perform network administration for all e-directory, Microsoft Active Directory, and Email user accounts as appropriate in conjunction with the Network Center to include:
    • Account creation
    • Troubleshooting and password assistance
    • Account disabling and deletion
  • Provide user assistance with basic operations of Office applications such as MS Word, Excel, Outlook, and PowerPoint.
  • Install and maintain specialized server applications such as: EHR, SCAN, GE ViewPoint, and HP printer/copier systems.
  • Troubleshoot network connectivity issues to the local closet level. Assist network engineers with peculiar location technical requirements.
  • Maintain physical security and desktop inventory applications in conjunction with the Network Administrator.
  • Maintain inventory of computers, printers, scanners, and related technical components in conjunction with the Network Administrator.
  • Provides remote site user assistance when necessary.
  • Provides support as needed with remote communication devices, mobile phones, PDAs, laptop computers, and related items.
  • Perform other duties as assigned.
Qualifications:
  • Associates degree in MIS, Computer Science, or related technical field or equivalent experience and a minimum of 3 years experience in network and desktop support.
  • Competency designations are desired, but proof of detailed training or specifically applicable experience may be accepted. An A+ certification is preferred.
  • Tier 2 experience: support for installation, maintenance and troubleshooting
  • Ability to interact effectively with end users and other personnel.
  • Excellent communication skills required.
  • Knowledge of network operating systems and administration of network equipment.
  • Requires experience working with Microsoft Operating systems and Microsoft Exchange security and the creation of server and e-mail accounts.
  • Requires excellent troubleshooting, analytical, multitasking, documenting and communication skills.
  • The ability to perform accurate detailed work under pressure is required.
  • Experience working in an IT department and/or technical training that included desktop, client computers, servers, networks and software support.
  • Experience working with Ultrasound Machines or other GE Equipment preferred.


Location : Location:
US-VA-Norfolk