Current jobs related to Customer Care Representative - Roseville - Lennar Mortgage

  • Customer Care Representative

    2 weeks ago

    Roseville, California, United States Lennar Full time

    Customer Care Representative Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Care Representative to join our team at Lennar. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our homeowners, addressing their concerns, and ensuring their satisfaction with our products and...

  • Customer Care Representative

    2 weeks ago

    Roseville, California, United States Lennar Mortgage Full time

    Job Title: Customer Care RepresentativeWelcome to Lennar, where we're building more than just homes - we're building communities. As a Customer Care Representative, you'll play a vital role in ensuring our homeowners have an exceptional experience with their new home.Key Responsibilities:Schedule and supervise trade partner repairs in homes after delivery to...

  • Customer Care Representative

    7 days ago

    Roseville, California, United States Lennar Full time

    Job SummaryWe are seeking a highly skilled Customer Care Representative to join our team at Lennar. As a key member of our customer service team, you will be responsible for providing exceptional support to our homebuyers and trade partners.Key ResponsibilitiesSchedule and supervise trade partner repairs in homes after delivery to homeowners.Respond to and...

  • Customer Care Representative

    2 weeks ago

    Roseville, California, United States Lennar Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Lennar. As a key member of our customer care team, you will be responsible for providing exceptional service to our homebuyers, ensuring their satisfaction with our products and services.Key Responsibilities:* Interface with homebuyers and trade...

  • Customer Care Representative

    1 month ago

    Roseville, United States Lennar Full time

    Welcome Home! Build your career with Lennar: As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything's...

  • Customer Service Representative

    2 weeks ago

    Roseville, California, United States Lennar Full time

    Customer Care RepresentativeLennar is seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our homeowners, ensuring their satisfaction with our products and services.Key Responsibilities:Interface with homeowners...

  • Customer Service Representative

    1 week ago

    Roseville, United States Vulcan Materials Full time

    Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for concrete, including type, color, and timing. When appropriate, ensure customers are aware of the value added products we offer. Input and Update Concre Customer Service Representative, Customer Service, Representative, Production Manager, Manufacturing, Retail

  • Customer Service Representative

    2 weeks ago

    Roseville, California, United States Lennar Corporation Full time

    Welcome to Lennar Corporation, where we build more than just homes. As a Customer Support Services Representative, you will be part of a team that has built over one million new homes for families across America since 1954. Our communities cater to all lifestyles and family dynamics, and we are looking for someone who shares our passion for delivering...

  • Customer Service Representative

    1 week ago

    Roseville, United States CoCard Business Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CoCard Business. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive...

  • Customer Service Representative

    1 week ago

    Roseville, California, United States Michaels Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Michaels. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for.Key Responsibilities:Provide a fast and friendly...

  • Customer Service Representative

    2 weeks ago

    Roseville, California, United States GoodLeap Full time

    About GoodLeap: GoodLeap is a technology company that specializes in delivering innovative financing and software products for sustainable solutions. Our mission is to make these products more accessible and affordable for homeowners. We are proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean...

  • Customer Service Representative

    2 weeks ago

    Roseville, California, United States Ray O. Cook Heating & Air Full time

    Customer Service RepresentativeAt Ray O. Cook Heating & Air, we're seeking a skilled Customer Service Representative to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. About UsFor over 70 years, Ray O. Cook...

  • Customer Service Representative

    3 weeks ago

    Roseville, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, ensuring their satisfaction with our products and services.ResponsibilitiesProvide excellent customer service to...

  • Customer Service Representative

    4 weeks ago

    Roseville, United States Caliber Collision Centers Full time

    Service Center Roseville - Galleria JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load...

  • Customer Service Representative

    4 weeks ago

    Roseville, Michigan, United States Clementine Answers Full time

    Customer Service RepresentativeClementine Answers is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Representative

    4 weeks ago

    Roseville, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a...

  • Customer Service Representative

    2 weeks ago

    Roseville, California, United States LHH Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at LHH in Roseville, CA. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and chat.Responsibilities:Communicate effectively with customers to resolve...

  • Customer Service Representative

    1 week ago

    Roseville, California, United States Tim Lewis Communities Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Tim Lewis Communities Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our homeowners, responding to their inquiries, and resolving any issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Roseville, California, United States CoCard Business Full time

    Customer Service and Technical Support RepresentativeCoCard Business is a leading provider of payment technology solutions for businesses across the United States. We are seeking a highly motivated and customer-focused Customer Service and Technical Support Representative to join our team.Responsibilities:Provide exceptional customer service via phone,...

  • Customer Service Representative

    1 month ago

    Roseville, Michigan, United States Clementine Answers Full time

    Customer Service Representative OpportunityClementine Answers is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through professional phone interactions.Key Responsibilities:Handle incoming calls in a welcoming and upbeat...

Customer Care Representative

2 months ago

Roseville, United States Lennar Mortgage Full time

Welcome Home Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennars Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Customer Care Representative Summary:

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

Responsibilities:

  • Schedule and supervise trade partner repairs in homes after delivery to homeowner.

  • Respond and make contact to service claims via the Regional Operating Center or the division within 48 hours of receipt.

  • Set inspection of service claim within seven (7) days of receipt.

  • Set work appointment with trades to make needed repairs within 10 days.

  • Complete the agreed upon warranty items for the customer in one visit to the home 80% percent of the time on the initial work appointment.

  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 23 days.

  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

  • Evaluate trade partner and product performance. Provide ongoing information to Customer Care Manager as it relates to quality of workmanship and materials.

  • Participate in emergency on call rotation service schedule.

  • Work with Customer Care Manager on special projects or Division President as needed.

  • Participate and attend department meetings.

  • Keep accurate service request logs and documentation of all work performed.

  • Perform all other duties as assigned.

Qualifications:

  • One (1) years of residential customer care or construction field experience preferred

  • High school diploma or GED preferred, but will accept equivalent work experience

  • Valid driver’s license required

  • Maintain regular attendance and punctuality relative to daily work schedule is required

  • Excellent communication skills, verbal and written

  • Basic skills in Microsoft Office

  • Strong organizational and interpersonal skills

  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

  • Follow directions from a supervisor

  • Understand and follow work rules and procedures

  • Accept constructive feedback

  • Team player

Physical Requirements:

Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.  Finger dexterity may be required to operate a computer keyboard and calculator.

FLSA Status: Non-Exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Comprehensive medical, dental, and vision benefits.

  • •Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, sick leave, & personal days

  • Everyone’s Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.

  • 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.

  • Paid maternity & bonding leave.

  • New hire referral bonus program.

  • Associate Assistance Plan.

  • Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance

  • Associate Discount Program through Perks at Work

  • Associate Home Purchase Program

  • If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.

#LI-CC1

  • This information is intended to be a general overview and may be modified by the company due to factors affecting the business.


General Overview of Compensation & Benefits:

  • This position may be eligible for bonuses.
  • This position may be eligible for commissions.
  • This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.