Service Coordinator

4 weeks ago

Portland, United States North West Handling Systems Full time

About the Organization Serving the Pacific Northwest since 1971North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material Handling service in the country, NWHS is a recognized leader in the industry. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Req Number CUS-24-00031 Category Customer Service Location North West Handling Systems, Inc. Portland Branch Position Service Coordinator Description The Service Coordinator is responsible for supporting the Service Department'sdaily operations.Essential Duties and Responsibilities:•Enters, processes, and fills orders for materials, internals, warranties, and rentals.•Identifies identical processes to eliminate duplicate operations.•Reports to supervisors to determine progress of work and to provide information onchanges in processing methods received from all departments.•Compiles reports concerning progress of work and downtime due to failures ofmachines and equipment to apprise management & sales staff of equipment useage.•Interacts with customers, management & sales staff thorough email, phone calls andother forms of correspondence on a daily basis.•Inputs data and invoicing into web based billing protals, based on customer needs andprotocols.•Position may occasionally require assisting other departments with similar workloads.•Prepparing Excel spreadsheets as required.•Other duties as assigned. Compensation: Starting at $26-$30/HR DOEFull Benefits include 401(k), Medical, Dental, Voluntary Life and Short Term Disability, and Flex Plan.EOE/Minorities/Females/Vet/DisabledPosition Requirements To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required.Education/Experience:Associate's degree (A. A.) or equivalent from two-year college or technical school; or sixmonths to one year related experience and/or training; or equivalent combination ofeducation and experience.Certificates and Licenses:This position does not require specific certifications or licenses.Language Ability:Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence. Ability to effectively present information in one-onone and small group situations to customers, clients, and other NWHS service employees in the organization.Math Ability:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,common fractions, and decimals. Ability to compute rate, ratio, and percent and to drawand interpret bar graphs.Reasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situationswhere only limited standardization exists. Ability to interpret a variety of instructionsfurnished in written, oral, diagram, or schedule form.Computer Skills:Working knowledge of Microsoft Office (Word, Excel, Outlook).Physical Demands and Work Environment:The physical demands and work environment described below represent the activities andsurroundings of the positions. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.The work is typically performed inside an office, with a low to moderate noise level.To perform the job, the employee is frequently required to talk and hear on the telephoneand in person with individuals and groups. The incumbent is required to read and respondto documents in hard copy and electronic form and be able to distinguish colors. Theincumbent will occasionally carry materials weighing up to 25 lbs., use stairs when needed,and have the ability to bend, squat, climb, reach.Full-Time/Part-Time Full-Time Open Date 10/15/2024 This position is currently accepting applications.

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