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Advertising Operations Coordinator 2- Order Processing

2 months ago

Atlanta, United States Comcast Corporation Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Responsible for supporting the operational management of advertising campaigns. Oversees that the automation and jobs are completed accurately within the software for national/enterprise, multi-market, internal marketing and affiliate orders/revisions. Fulfill tasks that the software is not able to complete. These tasks include but are not limited to: processing of complex and/or custom advertising campaigns, troubleshooting order automation output, and necessary auditing of orders. Has daily deadlines that need to be met, and is metrics driven to ensure efficiency and accountability. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Advertising experience preferred.

Job Description

Core Responsibilities

  • Demonstrate self-reliance of processing high-volume, high-grossing, complex video and display advertising campaigns at a consistently high-accuracy rate for national, multi-market, internal marketing and affiliate lines of business.
  • Advertising Operations experience preferred
  • Support and operational management of client order/revision processing into scheduling platforms.
  • Perform necessary auditing of orders/revisions to ensure accuracy of discounts, fees, and data governance coding details.
  • Monitor automation and workload needs based on daily timeline and service level agreements.
  • Build strong understanding of order/revision workflow.
  • Gain ability to decipher, promote and troubleshoot orders/revisions that have been flagged by robotic process automation (RPA) system.
  • Build and maintain understanding of workflow within all necessary platforms.
  • Has an analytical approach to solving major issues, such as correcting data entry errors by escalating to the appropriate parties after completing all background research.
  • Provide expertise, field questions, advise, and regularly communicate with partner departments to resolve issues and deliver superior customer experience, including but not limited to: missing or unclear order settings/data.
  • Collaborate with team and leaders to create enhancements in automation and workflow efficiencies.
  • Utilize past experience to recognize issues and anticipate challenges that may arise in order to draw sound judgments and conclusions.
  • Work on special projects as assigned.
  • Manage and monitor deadlines and service level agreements (SLAs).
  • Meet or exceed all established workload and accuracy goals.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation
National Pay Range: $15.00 USD-$32.94 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education
High School Diploma / GED

Certifications (if applicable)

Relative Work Experience
2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.