Call Center Scheduler

2 weeks ago

Charleston, United States CAMC Health System Full time
Job Summary

Responsible for scheduling, cancelling, rescheduling and registering of outpatient visits for multiple participating ambulatory clinics, by collecting all necessary information for schedule and registration preparation.

Responsibilities
• Staff Call Center Scheduling telephone lines.
• Responsible for handling telephone calls to multiple ambulatory locations physician specialties, physicians, making/verifying/rescheduling appointments, maintaining accuracy of schedule, answering questions, providing info and forwarding calls as necessary.
• Field telephone calls, answer questions and obtain information concerning the scheduling of office appointments and schedule appointments in a professional, efficient manner.
• Identify areas, within the scope of Call Center Scheduling participating departments, where potential inefficiencies in utilization may occur.
• Data entry of scheduling related information using Call Center Scheduling specific software.
• Initiate follow-up (i.e. schedules) to customers including physicians, physician office staff, patients and participating departments. Provide instructions concerning patient preparation.
• Utilize multiple computerized databases and systems for scheduling of patients.
• Maintain contact with all CAMC departments and affiliates participating in the centralized scheduling initiative.
• Maintain accurate, legible, up-to-date records.
• Answer marketing calls and schedule new patient appointments for CAMC Ambulatory physicians with our Patient Direct Connect Program.
• Keep work area and supply area organized.
• May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received.
• Utilize cost effective measures.
• Maintain medical terminology skill levels needed to discuss and understand clinical information with physician offices, customers, and hospital clinical staff.
• Provide customers with verbal detailed instructions and preparations during the process of scheduling.
• Responsible for fulfillment process to ensure timely and accurate dissemination of access related information to physicians, patients, and customers.
• Generate, review and sort daily reports for the hospitalist patients work distribution.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education
• Associate's Degree (Required)

Experience: 1 year related experience required. Experience in healthcare is preferred

Substitution: High School Diploma and 3 years experience in a Healthcare setting (Hospital, Clinic or Physician office) or LPN with 1 year experience may substitute for an Associate's Degree

Credentials
• No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Northgate-400 Association Dr.

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org

  • Call Center Associate

    2 weeks ago

    Charleston, West Virginia, United States Hyundai of North Charleston Full time

    At Hyundai of North Charleston, we're looking for a skilled Call Center Associate to join our team. As a Call Center Associate, you will play a critical role in providing excellent customer service, responding to customer inquiries, and supporting sales teams. If you're a team player with excellent communication skills and a passion for delivering top-notch...

  • Call Center Financial Analyst

    4 days ago

    Charleston, West Virginia, United States NVT Staffing Full time

    NVT Staffing is looking for a detail-oriented Call Center Financial Analyst to join our team. As a Debt Collector, you will be responsible for working with clients to secure debt payments and resolving any issues that arise.Responsibilities:Make outbound calls to clients to discuss payment arrangementsManage client data and update our database...

  • Call Center Collector

    3 days ago

    Charleston, West Virginia, United States NVT Staffing Full time

    Job DescriptionWe are seeking highly skilled Customer Service Debt Recovery Specialists to join our team at NVT Staffing. As a Call Center/Debt Collector, you will be responsible for securing debt payments from clients.Responsibilities:Handle incoming and outgoing calls with professionalism and poise.Resolve individual claims in a timely and efficient...

  • Call Center Agent

    3 days ago

    Charleston, West Virginia, United States Hyundai of North Charleston Full time

    Key ResponsibilitiesAs a Call Center Representative, your key responsibilities will include:Answering customer calls and establishing follow-up appointmentsProviding customers with initial product information and directing them to dealership resourcesPresenting initial financing options based on customer needsFollowing up with leads that are not ready to...

  • RN OR ON Call Only

    2 months ago

    Charleston, United States Trident Medical Center Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Trident Medical Center have the opportunity to make a real impact. As a RN OR ON Call Only you can be a part of change.BenefitsTrident Medical Center, offers...

  • Backup Call Center Specialist Position

    2 weeks ago

    Charleston, West Virginia, United States State of South Carolina Full time

    Job DescriptionWe are seeking a highly skilled Counselor II to join our team as a Backup Call Center Specialist. As a key member of our crisis intervention team, you will be responsible for answering incoming calls and providing telephonic support to individuals in crisis. This role requires strong communication skills, empathy, and the ability to work...

  • Call Center Representative

    2 weeks ago

    Charleston, United States Ivy Rehab Full time

    Position Summary: At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in...

  • Call Center Operator

    3 weeks ago

    Charleston, United States Roper St. Francis Full time

    Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Location: West Ashley Cancer Center Shift: 8:30 am - 5:00 pm, Mon-Fri Job Summary: An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact...

  • Call Center Representative

    3 months ago

    Charleston, United States Ivy Rehab Full time

    Position Summary: At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in...

  • Call Center Representative

    7 days ago

    Charleston, West Virginia, United States NVT Staffing Full time

    Customer Service Representative - Debt RecoveryNVT Staffing is seeking a highly motivated Customer Service Representative to join our team.About the Job:This is an exciting opportunity to work in a dynamic environment where no two days are the same. As a Customer Service Representative, you will be responsible for securing debt payments from a portfolio of...

  • Call Center Customer Service Representative

    1 month ago

    South Charleston, United States Ampstek Full time

    Title: Call Center Customer Service Representative Location: 25303, South Charleston, West Virginia, United States Onsite JOB SUMMARY The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales....

  • Call Center Customer Service Representative

    1 month ago

    South Charleston, United States Ampstek Full time

    Title: Call Center Customer Service RepresentativeLocation: 25303, South Charleston, West Virginia, United States Onsite JOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales....

  • HR Call Center Specialist

    4 weeks ago

    North Charleston, United States Knowledge Management, Inc. Full time

    Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions,...

  • Call Center Representative

    5 months ago

    Charleston, United States Hyundai of North Charleston Full time

    The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate...

  • Phone Call Agent

    5 days ago

    Charleston, West Virginia, United States NVT Staffing Full time

    Job DescriptionThis is an exciting opportunity for a Phone Call Agent to work with our team at NVT Staffing. You will be responsible for securing debt payments from clients, working with the database, and handling incoming and outgoing calls. We offer a competitive salary, plus paid holidays and a Monday thru Friday work schedule.Requirements:High School...

  • RN OR ON Call Only

    1 week ago

    North Charleston, United States Trident Medical Center Full time

    Job DescriptionDescription IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Trident Medical Center have the opportunity to make a real impact. As a RN OR ON Call Only you can be a part of change.BenefitsTrident Medical...

  • OR Certified Surgical Tech ON CALL ONLY

    2 months ago

    Charleston, United States Trident Medical Center Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our OR Certified Surgical Tech ON CALL ONLY opening with Trident Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsTrident Medical Center, offers a total rewards package that...

  • Call Center Customer Service Representative

    5 hours ago

    South Charleston, United States Ampstek Full time

    JOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and...

  • Call Center Customer Service Representative

    1 day ago

    South Charleston, United States Ampstek Full time

    JOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and...

  • ON CALL Support Representative

    2 days ago

    Charleston, West Virginia, United States HeiTech Services, Inc. Full time

    Job Overview: We are looking for a highly motivated and detail-oriented individual to join our team as an ON-CALL Customer Service Representative. In this role, you will play a critical part in supporting the mission of a government program located in your state.About HeiTech Services: HeiTech Services, Inc. is a leading provider of IT services and solutions...