Call Center Representative

6 days ago


Charleston, West Virginia, United States NVT Staffing Full time
Customer Service Representative - Debt Recovery

NVT Staffing is seeking a highly motivated Customer Service Representative to join our team.

About the Job:

This is an exciting opportunity to work in a dynamic environment where no two days are the same. As a Customer Service Representative, you will be responsible for securing debt payments from a portfolio of clients.

Responsibilities:

  • Handle incoming and outgoing calls
  • Individual claims settlement
  • Responsibility for resolving cases
  • Work with the database (database management)

Requirements:

  • High School degree
  • Work experience in call center or consulting firm with proven track record in areas of non-performing loan and asset recovery management business preferred but not essential
  • Excellent English writing and verbal communication and argumentation skills required
  • Master of Microsoft Word, Excel, and Access, basic accounting skills
  • Strong analytical and problem-solving skills and sound business judgment to identify issues and present creative and practical solutions
  • Ability to multi-task and deliver excellence under time pressure
  • Reliability, responsibility, and attention to detail
  • Team player with strong interpersonal skills, and ability to interact effectively with clients and colleagues from various cultural backgrounds
  • Clear criminal record

Estimated Salary:

$50,000 per annum (dependent on experience)


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