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Convention Services Manager

3 months ago

Lexington, United States Avion Hospitality Full time

Job Summary

The Convention Services Manager is responsible for attainment of assigned convention/event goals tied to the overall performance of the hotel. The individual will be responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum. The Convention Services Manager will work in conjunction with the Director of Catering/Convention Services to achieve the hotel's revenue, meeting planner satisfaction scores, and food and beverage goals for one or more assigned properties. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Job Duties & Functions

  • Effectively attain assigned meeting planner satisfaction scores, revenue goals, as well as food and beverage goals.
  • Proactively conduct solicitation calls, conduct tours, and entertain clients specific to needs respective to the assigned property.
  • Monitor and evaluate trends within your market segment.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Adheres to Avion Hospitality's established regulations, company standards, catering/meeting standards and related catering sales metrics.
  • Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
  • Demonstrates ability to deliver banquet event orders on a timely basis (10 days) and ensure accuracy.
  • Ensure changes are communicated timely to impacted departments/operations leaders.
  • Maintain strong visibility in local community and industry organizations, as applicable.
  • May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.
  • Attend daily/weekly/monthly meetings and any other functions required by management.
  • Perform any other duties as requested by the General Manager or Director of Sales.
Requirements

Education & Experience
  • High School diploma or equivalent required; previous convention/event and catering sales experience preferred.
  • Demonstrate creativity and knowledge of food and beverage/events desired.
  • Must have a valid driver's license for the applicable state.
  • Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
  • Experience with professional selling skills desired: opening, probing, supporting, closing
  • Must be proficient in general computer knowledge especially Microsoft Office products
  • Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills