Medical Call Center Representative
2 months ago
Company Overview
ImmunityBio, Inc. (NASDAQ: IBRX) is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling it to outsmart the disease and eliminate cancerous or infected cells. We envision a day when we no longer fear cancer, but can conquer it, thanks to the biological wonder that is the human immune system. Our scientists are working to develop novel therapies that harness that inherent power by amplifying both branches of the immune system, attacking cancerous or infected cells today while building immunological memory for tomorrow. The goal: to reprogram the patient's immune system and treat the host rather than just the disease.
Why ImmunityBio?
* ImmunityBio is developing cutting-edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases.
* Opportunity to join a publicly traded biopharmaceutical company with headquarters in Southern California.
* Work with a collaborative team with the ability to work across different areas of the company.
* Ability to join a growing company with professional development opportunities.
Position Summary
The Medical Call Center Representative often serves as the initial contact for the public and many company affiliates of ImmunityBio and our products. This position will respond to a variety of telephone inquiries regarding ImmunityBio's products, greet and assist visitors to Company facilities, and provide administrative assistance to management and staff as requested.
Essential Functions
- Answer telephone inquiries from external parties regarding ImmunityBio's products. Clarify desired information and respond to requests using standard procedures and detailed product references. Escalate more complex requests to appropriate subject matter experts for handling.
- Document inquiries and input requestors' information to maintain contact database.
- Greet clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts them to the appropriate location.
- Answer visitors' questions, calls, and emails, and provide them with relevant information.
- Follow Security procedures and issue visitor badges.
- Assist in the collection of swabs for COVID and other testing as needed.
- Organize the reception area while complying with office procedures, rules, and regulations.
- Sign for deliveries and ensure all mail and packages are distributed accordingly.
- Perform administrative support as requested by management and staff, including opening and distributing mail, maintaining files, ordering office supplies, and preparing routine correspondence and reports.
- Enhance organization reputation by providing excellent service to external parties interested in ImmunityBio.
- Performs other duties as assigned.
Education & Experience
- High School Diploma, GED or equivalent experience
- 2 years of receptionist or call center experience required
- Experience in a medical or medical insurance office, pharmacy or health science environment would be helpful
- Medical Assistant Certification or Pharmaceutical Technician experience preferred
Knowledge, Skills, & Abilities
- General knowledge of medical and/or pharmaceutical terminology
- Exceptional verbal communication skills
- Excellent interpersonal and customer service skills
- Friendly and pleasant manner
- Strong Data entry skills
- Proficient with Microsoft Office Suite or related software.
Working Environment / Physical Environment
- This role will work on-site at our El Segundo, CA location.
- The position will provide coverage from 5 am to 5 pm by covering one of two shifts: 5 am - 2 pm or 8 am - 5 pm
- Prolonged periods of sitting at a desk.
- Must be able to lift up to 15 pounds at times.
This position is eligible for a discretionary bonus and equity award. The hourly base pay range for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.
$25.75 (entry-level qualifications) to $31.25 (highly experienced) per hour
The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed.
ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options * Health and Financial Wellness Programs * Employer Assistance Program (EAP) * Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability * Healthcare and Dependent Care Flexible Spending Accounts * 401(k) Retirement Plan with Company Match * 529 Education Savings Program * Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks * Paid Time Off (PTO) includes: 11 Holidays * Exempt Employees are eligible for Unlimited PTO * Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day * We are committed to providing you with the tools and resources you need to optimize your Health and Wellness.
At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
ImmunityBio is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. ImmunityBio may also mandate that its employees receive vaccine boosters, and all accommodation laws will be followed.
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