Customer Advocate

1 month ago

Dallas, United States Car Capital Full time

**Customer Advocate**

**General**

Car Capital Technologies is a quickly growing tech company in the auto finance space. We are expanding our call center, and we are looking for great customer service representatives This position will involve assisting in the funding, servicing and collection of auto finance contracts between dealers and their customers. Car Capital Technologies also offers the opportunity to grow within the company by advancing in your designated career path or trying other career paths

**Job Description**

The Customer Advocate will be responsible for performing the following job duties:

Take customer calls and provide accurate, satisfactory answers or resolution to their questions or concerns.

De-escalate situations involving dissatisfied customers by offering patient assistance and support.

Make outbound collection calls.

Review customer accounts and provide updates and information about the account.

Collaborate with other Customer Service Representatives to improve customer service.

Other tasks as assigned.

This position will be in the general Dallas-area.

**Qualifications**

A Customer Advocate will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills, attention to detail and a sense of urgency are extremely useful to succeed in this position.

No previous call center experience is necessary

A high school diploma or GED is required.

Fluency in English language is required. Fluency in Spanish is considered a plus, although not required.

**Responsibilities**

Keep track of assigned accounts and assist in keeping customers current in their obligations.

Plan course of action to get customers who are delinquent current again.

Negotiate payoff deadlines or payment plans.

Handle questions or complaints.

Investigate and resolve discrepancies.

Create trust relationships with customers when possible to avoid future issues.

  • Customer Advocate

    2 months ago

    Dallas, United States Southern Glazer's Wine & Spirits of America Full time

    The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Advocate, Customer, Retail

  • Customer Advocate>

    3 weeks ago

    Dallas, United States Southern Glazer's Wine & Spirits Full time

    Southern Glazer's Wine & Spirits - JobID: 26624 [Customer Service Representative] As a Customer Advocate at Southern Glazer's Wine & Spirits, you'll: Support customers in resolving issues related to self-service experience; Navigate customers through the process of submitting an order through the self-service portal; Handle calls from customer service queue;...

  • Customer Advocate

    2 months ago

    Dallas, United States InterContinental Capital Group Inc Full time

    >> Customer Advocate Customer Advocate Summary Title:Customer AdvocateID:1421 - TX (1418)Location:Dallas, TXDepartment:Operations Description **About Intercontinental Capital Group** **:** Intercontinental Capital Group (ICG) is a rapidly-growing Mortgage Banker currently licensed in 45 states. We pride ourselves on being on the cutting-edge of a changing...

  • Customer Advocate

    2 weeks ago

    Dallas, United States InterContinental Capital Group Inc Full time

    >> Customer Advocate Customer Advocate Summary Title:Customer AdvocateID:1421 - TX (1418)Location:Dallas, TXDepartment:Operations Description **About Intercontinental Capital Group** **:** Intercontinental Capital Group (ICG) is a rapidly-growing Mortgage Banker currently licensed in 45 states. We pride ourselves on being on the cutting-edge of a changing...

  • Customer Care Advocate

    2 weeks ago

    Dallas, United States Southern Glazer's Wine & Spirits of America Full time

    The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues. Prim Customer Care, Advocate, Retail, Customer

  • Customer Advocate

    3 weeks ago

    Dallas, United States Southern Glazer's Wine and Spirits Full time

    What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...

  • Customer Advocate

    3 weeks ago

    Dallas, United States Southern Glazer's Wine and Spirits Full time

    **What You Need To Know** Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...

  • Customer Advocate

    2 weeks ago

    Dallas, United States Southern Glazer's Wine and Spirits Full time

    **What You Need To Know** Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...

  • Customer Advocate

    5 days ago

    Dallas, United States Southern Glazer's Wine and Spirits Full time

    What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...

  • Remote Customer Support Advocate

    2 months ago

    Dallas, Texas, United States Quadient Full time

    What does a Customer Support Advocate do?Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers.Provide first-call resolution when troubleshooting the company's key solutions, including equipment models and parcel locker products.Use various software...

  • Bilingual Customer Support Advocate

    6 days ago

    Dallas, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...

  • Bilingual Customer Support Advocate

    2 weeks ago

    Dallas, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...

  • Insurance Advocate

    3 weeks ago

    Dallas, United States GoHealth Full time

    How do you want to make an impact? Have you struggled to find purpose with your work?  Are you looking to make an impact in someone’s life on a daily basis?  If so, then GoHealth is where your search ends! About GoHealth Our mission is to improve access to healthcare in America.  We are a young fast-growing company with nearly two decades of insurance...

  • Insurance Advocate

    2 weeks ago

    Dallas, United States GoHealth Full time

    How do you want to make an impact? Have you struggled to find purpose with your work?  Are you looking to make an impact in someone’s life on a daily basis?  If so, then GoHealth is where your search ends! About GoHealth Our mission is to improve access to healthcare in America.  We are a young fast-growing company with nearly two decades of insurance...

  • Patient Care Advocate

    4 weeks ago

    Dallas, United States Verus Rx, LLC Full time

    Job DescriptionJob DescriptionABOUT USAdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer...

  • Patient Care Advocate

    2 weeks ago

    Dallas, United States Verus Rx, LLC Full time

    Job DescriptionJob DescriptionABOUT USAdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer...

  • Patient Care Advocate

    2 months ago

    Dallas, United States Verus Rx, LLC Full time

    Job DescriptionJob DescriptionABOUT USAdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer...

  • Patient Care Advocate

    4 weeks ago

    Dallas, United States National Health Care Solutions Full time

    ABOUT US AdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer service and being...

  • Member Advocate

    4 weeks ago

    Dallas, United States CornerStone Staffing Full time

    Are you a Medical Professional? Are you compassionate about helping others and showing empathy? CornerStone Staffing is seeking a Medical Eligibility Specialist to start a position in Addison at the end of February. Medical office, pharmacy, or call center experience in a medical setting required! Apply now and get your spot before this amazing opportunity...

  • Member Advocate

    4 weeks ago

    Dallas, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionAre you a Medical Professional? Are you compassionate about helping others and showing empathy? CornerStone Staffing is seeking a Medical Eligibility Specialist to start a position in Addison at the end of February. Medical office, pharmacy, or call center experience in a medical setting required! Apply now and get your spot...