Patient Care Advocate

2 weeks ago

Dallas, United States Verus Rx, LLC Full time
Job DescriptionJob Description

ABOUT US

AdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer service and being consistently better by always seeking new ways to improve.

POSITION SUMMARY

Our rapidly expanding team is seeking a Patient Care Advocate with experience in the complex model of financial-based assistance. Advocates will handle the financial assistance process from submission to approval. Responsibilities will include thoroughly compiling information, responding to questions from subscribers regarding their high-cost medications and facilitating and guiding the subscriber through the various options available to them. Jobseekers should be excellent multitaskers who can work both independently and with a team to meet deadlines. Strong customer service skills and an eye for detail are also vital in this role. If you’re interested in joining an industry-leading team to reshape the service of pharmacy, then apply today.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Make sure closing dates and company deadlines are met by following up on loan documentation in a timely manner
  • Acquire the files necessary for property and loan documentation, including the following: verification of employment, evidence of insurance, payoffs, tax transcripts, credit supplements, condo questionnaires, subordination requests, and title work to assure a smooth loan process
  • Oversee all loans coming through the pipeline to ensure the process is compliant and efficient
  • Update loan documentation in our system on a regular basis to ensure we have detailed records of the entire loan process
  • Communicate with the borrower throughout the loan process
KNOWLEDGE, SKILLS, & ABILITIES (KSA)
  • 2+ years PBM or similar industry experience.
  • High school diploma, advanced degree preferred.
  • Excellent customer service, interpersonal, and communication skills.
  • Shared perspective on prioritizing the needs of patients.
  • Current or previous experience as a processor, case worker, advocate, customer service, and/or coordinator.
  • Exceptional attention to detail, must be organized with excellent time management skills.

TO ALL RECRUITMENT AGENCIES: The Company and its affiliates do not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings, to our careers sites, or to any employees of the Company or its affiliates. We are not responsible for any fees related to unsolicited resumes.

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