Customer Experience Specialist

3 weeks ago


Duluth, United States Partners Professional Full time

SEEKING A PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVE IN JOHNS CREEK, GA

This position will go permanent for the right candidate It is an "on-site, in-office" position working in a professional setting.

Payrate: $17 - $18/hr. to start

Hours: Monday - Friday from 8 a.m. - 5 p.m.

DUTIES/RESPONSIBILITIES:

  • Listening to customers’ concerns and handling complaints with professionalism and compassion
  • Giving detailed explanations of services or products
  • Working with a sales team to create better methods to address customer complaints
  • Reviewing customer accounts and transactions while resolving issues
  • Communicating with customers in-person, through email or chat, over the phone or on social media
  • Ability to take on more responsibility as the position develops (administrative experience would be beneficial)
  • Monitoring customer satisfaction levels
  • Referring customers to superiors when necessary

REQUIRED EXPERIENCE:

  • At least 2 years of customer service experience (preferably in the home building industry)
  • Microsoft Office (including Excel)
  • High School Diploma or GED


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