Credit Collections Manager
3 months ago
Responsibilities:
- Team Management:
- Manage Collections Supervisors and Coordinators, providing effective guidance.
- Monitor workload and capacity within the Collections teams.
- Communication and Coordination:
- Serve as the primary contact for In-Market Finance leads regarding collections status.
- Liaise with In-Market Finance, Partners, Client Support teams, and management to ensure timely follow-up on receivables.
- Escalate issues that may affect invoice payments.
- Debt Management:
- Minimize aged outstanding debts to mitigate risks of write-offs and bad debt.
- Reporting:
- Ensure regular, comprehensive reporting to keep stakeholders informed about inventory and collections status.
- Communication Skills:
- Effectively exchange ideas and information, catering to diverse audiences.
- Exercise tact and diplomacy, particularly in handling sensitive issues.
Skills and Experience:
- Education: Bachelor's degree in business administration, commerce, finance, liberal arts, or related fields.
- Experience: Extensive experience in credit and collection processes, preferably with international exposure.
- Understanding: Familiarity with accounting or finance principles, as well as law firm or professional service accounting structures.
- Organizational Skills: Attention to detail and effective organizational abilities.
- Communication: Excellent verbal and written English communication skills.
- Software Proficiency: Proficient in MS Office applications (e.g., Excel, Word, Outlook).
- Confidence: Willingness to escalate issues and ask questions, especially regarding deviations from standard processes.
- Systems Knowledge: Familiarity with financial systems, preferably SAP.
- Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Adaptability: Capacity to perform well amidst changing priorities and work demands, including learning new skills.
- Problem-Solving: Strong analytical and problem-solving skills.
- Initiative: Ability to anticipate work requirements and take initiative with minimal direction.
- Flexibility: Willingness to work a shifting schedule as necessary.
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