Platform Content Engineer

1 month ago

Sterling, United States FM Global Full time

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in over 100 countries, in many challenging roles

This position is based in the United States and allows for remote work. Occasional travel to our corporate headquarters in Johnston, RI, will be necessary based on business requirements. Candidates should be willing to work during Eastern Standard Time (EST) hours.

The Platform Content Engineer collaborates with SME authors, technical team members, and product owners responsible for FM Globals content products. This role contributes to delivering a highly effective suite of consistent, high-quality content products critical to both internal and external end users across the enterprise. Platform Content Engineers are responsible for providing application, authoring, content-development, and delivery support to team members tasked with creating and curating content products. This is completed within a DITA-based CCMS (Tridion Docs) for global delivery and consumption across various platforms.

As a Platform Contant Engineer at FM you will be responsible for:

Operations

  • Regularly handles backlog items. This entails monitoring the backlog, actively addressing backlog items, responding to incident tickets received from the service desk, managing change requests, addressing technical issues, and seeking appropriate support when required.
  • This position will be working with SMEs and technical team members.
  • Demonstrated ability to understand software products, enterprise content management lifecycle, and content driven experience design.
  • Proficiency in industry standards and effective techniques for creating or writing informative documents.
  • Experience working independently as well as in a team-oriented, collaborative environment.

Development

  • Create, design, and update structured content and component-based content models using XML/Dita.
  • Take a big picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
  • Collaborate with a diverse team, including product owners, business analysts, design team members, and technical operations teams, to ensure accurate and standardized content structure. This may involve creating, contributing to, and adhering to established practices. Develop structured content for a range of products and initiatives.
  • Assist in design of content models.
  • Versed in Tridion Docs CCMS system and all facets of the tool.

Security

  • Maintains familiarity with FM Global security standards and ensures that technologies and security policies are implemented to support those standards. Communicate any identified gaps to peers and management promptly.

3-5 years of Content Modeling and Content deconstruction and construction.

2+ years DITA exposure and usage

2+ years TridionDocs experience.

Technical Skills

  • CCMS Platform experience
  • Tridion Docs (Authoring, Publication Manager, Repositories)
  • DITA/XML
  • DITA modeling
  • XML DITA authoring Tools a plus (Oxygen)

Soft Skills

  • Demonstrated ability to adapt to evolving technologies through collaborative and independent learning.
  • Effective at both verbal and written communication based on the intended audience.
  • Solid Interpersonal and collaboration skills.
  • Excellent customer service skills, including the ability to take ownership.
  • A candidate with excellent time management skills and a positive attitude is preferred.
  • Ability to work independently or on a team.
  • Ability to coordinate activities with team members and other individuals involved in the project.
  • Ability to multi-task and change priorities with effective results.

Decision-making Requirements

  • Should be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members for guidance in such situations.
  • Must determine when it is necessary to address and resolve problems effectively.
  • Individual is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance many competing priorities from the office and home office IT staff with moderate management supervision.

Education

4 Year College Degree/bachelor's preferably in computer science, Information Technology, Computer Engineering, or equivalent work experience

The hiring range for this position is $88,400 to $127,100. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FMs comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

#FMG

#LI-NL1

Required Preferred Job Industries
  • Other

  • Digital Content Specialist

    1 month ago

    Sterling, United States National Rural Utilities Cooperative Full time

    Digital Content Specialist Join a member-driven leader in a fast-paced, challenging and collaborative environment with the shared mission of supporting America's network of rural electric cooperatives. Since its formation in 1969, National Rural Utilities Cooperative Finance Corporation, or CFC, located in Dulles, Virginia, has provided capital and...

  • Platform Predictive Logistics Engineer

    3 weeks ago

    Sterling Heights, United States HRU Inc Technical Resources Full time

    Platform Predictive Logistics SpecialistAbout the Role The function of this position is to provide technical expertise and support for Predictive Maintenance (PdM) Technologies for our Combat Vehicles. This position will be part of our Digital Systems Software Engineering (DSSE) team. Our mission is to investigate, develop, and demonstrate PdM capabilities...

  • Predictive Logistics Platform Expert

    1 week ago

    Sterling Heights, Michigan, United States Spark Talent Inc Full time

    Job OverviewPosition: Platform Predictive Logistics SpecialistLocation: Sterling Heights, MIPosition Summary: This role is designed to deliver technical proficiency and support for Predictive Maintenance (PdM) Technologies tailored for Combat Vehicles. As a member of the Digital Systems Software Engineering (DSSE) team, your mission will involve...

  • Predictive Logistics Platform Expert

    1 week ago

    Sterling Heights, Michigan, United States Spark Talent Inc Full time

    Job OverviewPosition: Platform Predictive Logistics SpecialistLocation: Sterling Heights, MIPosition Summary: This role is dedicated to delivering technical knowledge and assistance for Predictive Maintenance (PdM) Technologies specifically tailored for Combat Vehicles. As a member of the Digital Systems Software Engineering (DSSE) team, you will engage in...

  • Platform Predicative Logistics Specialist

    3 weeks ago

    Sterling Heights, United States Spark Talent Acquisition, Inc. Full time

    Position: Platform Predictive Logistics Specialist Location: Sterling Heights, MIPosition Summary: The function of this position is to provide technical expertise and support for Predictive Maintenance (PdM) Technologies for our Combat Vehicles. This position will be part of our Digital Systems Software Engineering (DSSE) team. Our mission is to investigate,...

  • Platform Predicative Logistics Specialist

    4 weeks ago

    Sterling Heights, United States Spark Talent Acquisition, Inc. Full time

    Position: Platform Predictive Logistics Specialist Location: Sterling Heights, MIPosition Summary: The function of this position is to provide technical expertise and support for Predictive Maintenance (PdM) Technologies for our Combat Vehicles. This position will be part of our Digital Systems Software Engineering (DSSE) team. Our mission is to investigate,...

  • Compression Engineer

    2 months ago

    Sterling, United States Warner Media Group Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Platform Predictive Logistics Specialist

    3 weeks ago

    Sterling Heights, United States Spark Talent Inc Full time

    Job DescriptionJob DescriptionPosition: Platform Predictive Logistics Specialist Location: Sterling Heights, MIPosition Summary:The function of this position is to provide technical expertise and support for Predictive Maintenance (PdM) Technologies for our Combat Vehicles. This position will be part of our Digital Systems Software Engineering (DSSE) team....

  • DevOps Low

    3 months ago

    Sterling, United States TerraGo Full time

    Job DescriptionJob DescriptionTerraGo Tech, Inc. (TerraGo) is actively recruiting a DevOps Low-Code Application Engineer in our growing Smart City solutions group. TerraGo develops software applications and mobile apps that provide operational solutions in the area of data collection, asset/IoT management, and advanced analytics.To be successful in this...

  • IT Engineer I

    3 weeks ago

    Sterling, United States Cuisine Solutions Full time

    Job DescriptionJob DescriptionTITLE: IT Engineer 1POSITION CLASSIFICATION: Non-ExemptDEPARTMENT: Information TechnologyPOSITION REPORTS TO: IT Engineering ManagerSUMMARY: The IT Engineer 1 is responsible for assisting in the design, implementation, and maintenance of the organization's IT infrastructure. This role supports the management of servers,...

  • Software Engineer, DevOps

    2 weeks ago

    Sterling, United States Nine Mind Solutions Full time

    We are seeking DevOps Software Engineer to support the Continuous Integration and Continuous Deployment (CI/CD) activities with AWS experience to support the design, development, and deployment of advanced cybersecurity capabilities. The DevSecOps team is responsible for the Program's Platform-as-a-Service operating environment, automation and self-service...

  • Senior Controls Engineer

    2 weeks ago

    Sterling, United States Live Automation Company Full time

    Senior Controls EngineerLocation: Sterling, MA (Relocation Assistance Available)About the Role:Live Automation, Inc., a leading Automation Systems Integrator experiencing dynamic growth, is seeking a skilled Senior Controls Engineer to join our team in Sterling, MA. This is an exciting opportunity for a dedicated professional looking to make a significant...

  • Senior Controls Engineer

    3 weeks ago

    Sterling, United States Live Automation Company Full time

    Senior Controls EngineerLocation: Sterling, MA (Relocation Assistance Available)About the Role:Live Automation, Inc., a leading Automation Systems Integrator experiencing dynamic growth, is seeking a skilled Senior Controls Engineer to join our team in Sterling, MA. This is an exciting opportunity for a dedicated professional looking to make a significant...

  • Network Systems Engineer

    5 days ago

    Sterling, Virginia, United States Raytheon Careers Full time

    About the RoleWe are seeking a highly skilled Network Engineer to join our team at Raytheon Careers. As a Network Engineer, you will play a critical role in designing, implementing, and maintaining our network infrastructure.Key ResponsibilitiesDesign and implement network architecture to meet business requirementsConfigure and troubleshoot network devices...

  • Industrial Engineer

    3 months ago

    Sterling, United States Dana Incorporated Full time

    Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's...

  • Senior Linux Systems Engineer

    1 week ago

    Sterling Heights, Michigan, United States Nightwing Full time

    About the RoleWe are seeking a highly skilled Senior Linux Systems Engineer to join our team at Nightwing. As a key member of our engineering team, you will be responsible for designing, developing, and deploying advanced cybersecurity capabilities.Key ResponsibilitiesProvide ongoing systems administration, technical support, upgrades, and troubleshooting...

  • Senior Systems Engineer

    5 days ago

    Sterling Heights, Michigan, United States DCS Corp Full time

    About the Role:We are seeking a highly skilled Senior Systems Engineer to join our team at DCS Corp. As a key member of our team, you will be responsible for leading the development of complex systems and architectures for ground combat vehicle platforms.Key Responsibilities:Lead the design and development of system architectures for ground combat vehicle...

  • Network Engineer

    6 days ago

    Sterling, Virginia, United States Raytheon Full time

    About the RoleWe are seeking a highly skilled Network Engineer to join our team in a fast-paced Data Center environment. As a Network Engineer, you will be responsible for assisting the Lead Network Engineer and Network Technician with daily activities, including hands-on network engineering experience, team collaboration, and problem-solving.Key...

  • Senior Systems Engineer

    2 weeks ago

    Sterling Heights, Michigan, United States DCS Corp Full time

    Job OverviewThe Senior Systems Engineer at DCS Corp will deliver comprehensive hardware and software engineering support to the Ground Vehicle Division. This role involves providing expert technical guidance and leveraging specialized knowledge in the lifecycle management of both manned and unmanned ground vehicles, as well as the integration of cutting-edge...

  • Principal Engineer

    5 days ago

    Sterling Heights, Michigan, United States DCS Corp Full time

    About the Role:We are seeking a highly skilled Senior Systems Engineer to join our team at DCS Corp. As a key member of our team, you will be responsible for leading the development of complex systems and architectures for ground combat vehicle platforms.Key Responsibilities:Lead the design and development of system architectures for ground combat vehicle...