Boarding & Veterinary Receptionist

2 weeks ago


Dallas, United States Innovetive Petcare Full time
Boarding & Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Dallas, Texas

Compensation: $18.00 - $22.00 / hour

Description

We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.

Key Responsibilities
  • Greet clients and pets with enthusiasm
  • Answer phones promptly and professionally; screen and route calls
  • Be proficient in using our veterinary practice-management software
  • Receive and transmit emails, and social media direct messages
  • Take and deliver accurate messages promptly to appropriate staff
  • Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
  • Coordinate with doctors and technical staff for complete medical care
  • Discuss services provided and answer client questions thoroughly
  • Schedule appointments according to guidelines
  • Handling payments and end of day finances
  • Maintain cleanliness of client and reception areas
  • Discuss and have clients sign intake paperwork
  • Coordinate logistics between our Ranch Retreat and our Dallas facility regarding guest care and reservations
Preferred Qualifications
  • High school or equivalent (Required)
  • Experience in veterinary reservation software or equivalent (Preferred)
  • Strong attention to detail
  • Ability and willingness to assist staff
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong phone skills
  • Strong computer skills
  • Ability to problem solve on the spot
  • Weekend availability as needed
Job Benefits
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development

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