Automotive Receptionist/ Phone Operator

2 weeks ago


Vernon Rockville, United States Suburban Subaru Full time

Job Summary:
Suburban Subaru, a leading auto dealership in Vernon, Connecticut, is seeking a full-time Automotive Receptionist/Phone Operator to join our team. This individual will play a crucial role in providing extraordinary customer service to our clients and ensuring the smooth operation of our phone lines. As a key member of our dealership, the Automotive Receptionist/Phone Operator will be the first point of contact for our customers and will have the opportunity to earn a competitive base salary plus commission in the exciting auto industry. This position will also include daily scanning of various papers, verifying customers' warranty coverage, and completing our service follow-up questionnaire.

Compensation & Benefits:
This is a full-time, individual contributor role with a salary range of $32,000 to $40,000 per year, paid biweekly. In addition to the base salary, this position also offers the potential for commission based on performance. Our employees also enjoy a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth and development within our organization.

Responsibilities:
- Greet and welcome customers as they enter the dealership
- Answer a multi-line phone system for incoming phone calls and direct them to the appropriate department or individual
- Update and maintain customer records in our database
- Handle and resolve customer complaints or inquiries in a professional and timely manner
- Follow up with customers to ensure their satisfaction and address any outstanding issues
- Maintain a clean and organized reception area
- Collaborate with other departments to ensure optimal customer service and satisfaction
- Stay updated on all dealership products, services, and promotions to communicate them to customers effectively
- Various other office duties.

Requirements:
- Prior multiline phone system experience is a MUST- minimum 3 years
- Prior customer service experience, preferably in the automotive industry
- Extraordinary communication and interpersonal skills
- Professional and friendly demeanor
- Strong multitasking and organizational abilities
- Proficiency in Microsoft Office and other computer applications
- Ability to work in a fast-paced and dynamic environment
- Must be available to work Monday-Friday 8:30am-5:00pm and holidays

EEOC Statement:
Suburban Subaru is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join our team and be a part of a top-performing dealership that values its employees and offers opportunities for growth and success Apply now to become our next Automotive Receptionist/Phone Operator.



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