Customer Service Representative
3 days ago
ABOUT SUMMERS OF PERU
Since 1969, we have been providing the highest quality plumbing, heating, and air conditioning services at affordable prices. Our commitment is to 100% customer satisfaction, as evidenced by our countless positive reviews. Our friendly, helpful, and honest technicians make life easier, not harder.
We appreciate the essential role that our employees play in our success and show it. We are proud of our fun team atmosphere where everyone pitches in and is rewarded for going above and beyond. Our employees enjoy competitive pay, great benefits, and a supportive environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE - CSR
You arrive each day ready to ensure that our clients are heard and receive the best customer service possible, as a Customer Service Representative . You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is answering the phones as you receive incoming client phone calls After phones you organize service calls to our field technicians and dispatch them to their calls. The importance of client satisfaction plays a big role in how you maximize the scheduling of our HVAC and plumbing technicians. You also enjoy interacting with clients and technicians as you keep both parties updated and informed. Besides providing customer service, you manage to get various other tasks completed in your workday. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly
QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE - CSR
- Basic computer skills
- Familiarity with Microsoft Office Excel and Word (a plus)
- Excellent verbal communication skills
Are you a talented multitasker? Can you sound professional yet helpful on the phone? Are you outgoing and friendly? Do you believe in doing whatever it takes to make our HVAC and plumbing customers happy? Are you detail-oriented and organized? Do you easily adapt to change? Are you a self-motivated, detail-oriented, and organized individual who can work independently? If you answered "Yes" to any of those questions, we want you on our team, so apply now
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